Recent Reviews from Mercedes-Benz of Hunt Valley

I visited Mercedes-Benz of Hunt Valley for annual maintenance about a week ago. The service manager Jessica was friendly and explained kindly some important details that need attention. But when I got my car back, I found the seats and doors inside were smudged. I had to wipe them up afterwards.

I had a check engine light on my two year old GLB250. It was much more than a simple fix, it needed a new cylinder head. They provided me a loaner while the parts came in. While it did take quite a bit of time (doesn't everything these days), they got the work done within a reasonable amount of time. The best part, Mercedes Benz covered the parts and repair outside of the warranty! They were responsive to my calls and always very professional. Outstanding staff at Mercedes Benz of Hunt Valley.

Very attentive service associate! , prompt in returning calls etc

I just had my GLE350 serviced and the repair was done well. I’m thankful for the service team for taking the time to figure out the issue and make the repair. Sam was great and super helpful. My issue is with AutoNation and it’s less-than luxury experience. They cut corners from what is expected from a Mercedes dealer. When I picked up my car- it’s was filthy. I mean - super dirty. Now, I understand it went to the dealer dirty but after nearly 5 days at the shop - I would have expected a better job. I noticed this at the last few appointments I had where my car was barely washed. This time it was just beyond. The door jambs were full of dirt, the outside wasn’t even wiped down with a chamois. There was dirt in the trunk latch, dust all over the console - I can go on. So after a good chunk of change - I can’t even have my car cleaned and wiped down? AutoNation has sullied the Mercedes name and has stripped all luxury from the dealer experience.

Great initial, continuing communication, scheduling, and auto service by service associate Sam Wu.

The smoothest car buying experience I ever had. Great dealership and people.

My sales person was Mike Taylor. He is such a nice person and helped through out for everything. I had bad experience there because of the Manager Alex, He is such a rude and ill mannered person. He doesn’t know how to talk to customers or How to deal with em. He should not be in the position where he is. He does it deserve to be a Manager at Mercedes’. He misbehaved with our family then we saw same thing with another customer he was so rude.

Overall they get the job done. Sometimes things are out of there control so we need to keep that in mind. My fave is Jessica, she goes beyond her means to make sure I’m satisfied. She will not rest until I walk out with a smile on my face. One of my daughters adore her she makes her feel right at home Jessica even took the time to get to know child and actually knows her favorite food and how many nuggets she eats lol. Overall this location is my go to since 2019 when I got my first Mercedes Benz and will always get my vehicle serviced here and I’m from Pennsylvania so I take the drive just for the customer service because believe it or not they are the definí of true customer service. All the way from Pennsylvania We cherish and appreciate all you guys do for us…

Had car serviced and all was done well. Only issue was amount of time it took since I chose to wait. Not sure if fully staffed due to summer vacations, but treated very well by staff.

Excellent service. My rep Sam always helpful and professional.

Mr.Sam was my personal customer service representative and he exceeded my expectations. He was thorough in meeting the needs of my vehicle; I explained that I was experiencing financial hardships at the moment but he was able to help me get what I needed completed. Thank you Mr. Sam

Very professional with excellent service

Great experience! Sam was very nice and helpful. I will definitely return for service.

Great service. Professional employees. Work done by estimated time.

My technician is always very knowledgeable and give accurate advice on repairs and cost

Sam Wu provided prompt professional service, and was in contact throughout the day.

The sales team was great! Nate and Preston did a great job of making the ordering and purchasing process as smooth as possible!

Sam was my service representative. He was absolutely amazing. He anticipated my needs and addressed them before I even knew what to ask. A lot of times as a woman, I feel like I?m an easy mark for people to get over. Sam was honest and trustworthy. I will continue to have him as my service rep in the future.

Great service. I just purchased my c-class and I did have issues in the beginning with the check engine light. Luckily Jessica, Preston, Alex and Eric were very helpful in getting everything fixed. They are an excellent team.

Just dropped off a car for Enterprise

Skylar was wonderful to work with and very knowledgeable, courteous, and efficient. He went above and beyond to make my service experience easy while also answering any questions I had along the way which I truly appreciated. This by far was the best service experience I have had. Thank you!

I had a great experience purchasing my vehicle from Brandon Trotman. Great and very chill individual. Will do business again.

I bought GLB250 and had very good impression from the employees in this dealership. People are so nice and willing to meet my needs all the time. Also, they did not add an additional price on top of the MSRP. I am very satisfied with the purchase here.

Good place to take ur Mercedes-Benz for service.

They told me I was receiving a Mercedes Benz cpo warrant but gave me an after market warranty for 2 years instead of 5

There is not enough room to right a thorough review. The team at MB of Hunt valley exceeded my expectations, treated me like a vip! If you in the Market for a car I would highly recommend them. Rachel; her team go above and beyond. My salesmen was Preston, I cannot express how easy the delivery was. And props to Renne in finance for a smooth transaction. Thanks again for all that you’ve done

I found a rare vehicle I had been looking for, for a while, I made contact with the dealership and met up with Sam.He was very helpful in walking me through the usual car buying process. I have purchased many vehicles and have a variety of experiences with different delearships and I can say this is one of the best experiences so far. I have seen all kinds of car sales people but these guys[Sam and all the other staff members I dealt with] are very sincere, very helpful and provide excellent service.If you want a stress-free experience choose these guys. I definitely recommend them and would do business with them again if the need arises. Almost forgot, their vehicles are also high quality..

Outstanding and superb service. I recommend Preston as your go to for any and all questions and sales; knowledgeable, friendly, not at all pushy, and with minimal questions will get you in the car you are looking for, erasing the hassle and stress of car buying. I came in just to look—I left with a new car!

Great service as always! They couldn't be more helpful!

Our experience was a but unusual, but I’m so glad to have used this Co. In the end. It took about 6 weeks to get the car because of an out of stock part that it needed before sale. No big deal. The problem was with the sales manager, Rachel Cameron. For the life of me I can’t imagine how she is with this company. When trying to contact her for status updates, etc. she was slow to respond or not at all. She only sent emails. Not once did she call me. This was a gift for my wife and she had her heart set on this particular vehicle. After some time passed I received a call from the general manager, Nathan Hollis. Imagine my surprise,. Someone was paying attention . He answered my questions and went thru hoops to get everything resolved. When we went to finally see the car, Mr Holllis introduced us to Mr. KWAMI MCLEOD. KWAMI walked us thru the process and made sure everything was taken care of to our desire. I’ve owned several MB’s over the years and this wasn’t an expensive one, but Nate and Kwami both treated us with the utmost courtesy and professionalism. They are the true “STAR” that Mercedes is known for. My next car will be the EQS, and it definitely will come from this dealer.

Excellent service as always

Was really expecting to not have great service as I and my vehicle or from out of town. Wow was I wrong. Stephen treated me so well help me with everything. And noted some obvious tire problems I didn’t even realize I needed service on. Not only did I get my service A done, but I also got new tires and a total clean up of my banged up rims!! Hands-down best experience I’ve had a Mercedes service center. Thank you so much Stephen!!!

I have visited different office of mercedes benz in Baltimore county but the way and explanation that I received from Mr. Sam Wu in reference to all my car services was amazing I never had some that explained everything so detailed to me and care about the clients.. thank you for being amazing Mr. Wu. This happened at the mercedezs benz hunt Valley location 🙏

Kwami is the man. He patiently let us test drive several cars before landing on a Tahoe. Thank you!

So grateful I was assigned to Sam at Hunt Valley Mercedes - he explained all my options for what might have been a significant repair, outlining all the pros and cons of each option. Sam was super courteous, sensitive to my budget considerations and communicated what was happening to the car at every step of the way. Even though the dealership was super busy they got me in right away and finished the car within a couple hours after arrival. Sam was busy multitasking with multiple clients yet remained extremely courteous and kind. Great dealership, great service rep. Thank you Sam!

This car is a smooth riding car, I rate it a 100.

Wonderful experience. Could not ask for more professional or nicer people. Sam is an excellent service advisor.

Service is easy to deal with.

First car salesman I liked. The man was kind helpful, respectful and helped me I evert way. Good young Man.

Sam from Mercedes Benz @ Hunt Valley service department is awesome. I had tire issues called got Sam, he checked if they had my tire size before I even got there. Sam had my tires replaced, along with a wheel alignment not to mention my car was washed and vacuumed all done within no time. I’m pleased and happy. Best service representative ever.

I would highly recommend Mercedes Benz of Hunt Valley for your service needs. The service advisors are very professional and courteous. I had very satisfying experience working with John Hawkins and Jessica Golden during my last 2 services. They kept their promise and provided me top class service for my GLA. The wait time was short and I had no issues post service related to the components which were replaced.

My service associate was the best. I wasn't there long and everything was explained to me before they started the service.

Very professional and professional sales associates

Sam Wu, Service manager provided excellent service and kept me informed via text messages.

Great service!

Fantastic visits with excellent service. A+

Great customer service and addressed all of my concerns promptly.

The best about recent purchase experience is Sales Associate and Mercedes Benz Specialist, Mr. Samuel 'Sam' Mwaura. Sam is representative of total excellent sales treatment: professional, good knowledge of Mercedes Benz vehicles, extremely courteous, answers all questions, patient and thoughtful. Highly recommend asking for Mr. Sam Mwaura if in the market for a Mercedes Benz product at Autonation Mercedes Benz of Hunt Valley. Sales experience didn't stop with Sam after purchase was done at the dealership, Sam continues to make himself available for questions without issue. Says it's his "pleasure to be of service" and he demonstrates it by attitude and responsiveness. Again, highly recommend reaching out to Mr. Sam Mwaura for any Mercedes Benz vehicle purchase to be happy with the sales experience at the dealership.

Very efficient and professional

Fast service, no nonsense. Sam was great!

Smooth process. Excellent employees. Took good care of my new car for warranty adjustments

John Hawkins has excellent Customer Service. My car was serviced and repaired quickly.

I went back to get a newer Mercedes Benz C300. This was an excellent experience. Between Sam and Rene who worked the numbers up for me they really put forth their best effort to make this happen for me. I would highly recommend this location if you are considering buying a Mercedes. Rachel was a great help both times I was there as well.

Very professional. The Service center is always up to date and professional. I have been with John Hawkins and he is very thorough in the way he takes care of my car. I would definitely recommend him anytime.

Professional and timely work. A+

Great experience! In and out quickly and Sam, the associate who handled the needs of my vehicle was outstanding.

My wife and I have been to a few different dealerships and service centers as we move around quite often. This center has been far and beyond the best experience. We had Jessica during our service. Both Jessica and the entire staff on hand was phenomenal. Easily converted us to making this our primary service location from here on out!

I had a wonderful experience with Mercedes-Benz of Hunt Valley. From the moment I first walked into the dealership to the moment I drove away in my new car I was treated with respect and patience. I spent a lot of time looking at several cars and had many, many questions. Each question was answered and explained in a manner I could understand. The sales person, Ian Fairweather, was very refined and not pushy at all. He worked to find a car that had the things I wanted. I felt that he truly wanted me to be happy with my selection and it seemed that was his first priority. Since I bought my car I have been contacted by the manager and the sales person to see if all was going well and if I had any questions. The y encouraged me to call with any questions or concerns that might come up. All in all, I had a wonderful experience and I would highly recommend Mercedes-Benz of Hunt Valley.

My Air condition was blowing nothing but hot air for three weeks went to Hunt Valley Mercedes June 16 had a 9 AM appointmen left my car with a service advisor .Went in the Customer Lounge to wait. Wait about 45 minutes went back to my service advisor and I was advised my car needs a new compressor $2000 I said no I did not want the repair done .Got in my car to leave my Ac conditioner was blowing ice cold and has been blowing icicle perfectly for the past four days.I paid 189 for them to check the car out so I don’t know what they were trying to do what they’re trying to sell me something I didn’t need or just coincidental the air conditioner started working perfectly after they check it out and charge me $ 2000

My Air condition was blowing nothing but hot air for three weeks went to Hunt Valley Mercedes June 16 had a 9 AM appointmen left my car with a service advisor .Went in the Customer Lounge to wait. Wait about 45 minutes went back to my service advisor and I was advised my car needs a new compressor $2000 I said no I did not want the repair done .Got in my car to leave my Ac conditioner was blowing ice cold and has been blowing icicle perfectly for the past four days.I paid 189 for them to check the car out so I don’t know what they were trying to do what they’re trying to sell me something I didn’t need or just coincidental the air conditioner started working perfectly after they check it out to check it out

Good service and communication. Staff is thoughtful and does try not to surprise you with hidden costs which is appreciated, although unavoidable. Would continue to keep coming here for my service.

My contact and vehicle service consultant was awesome. His name is Mr. Chang!

Sam was efficient, honest, and professional as always.

Service was quick- great communication.

Thank you for another smooth visit! Sam provided excellent service as usual. Work was completed when promised. I would recommend to any of my family and friends.

A great customer experience. I highly recommend.

Great place. We traded in, leased and go for repairs. All handled with professionalism, honesty, a smile and good humor.

Service was dramatically improved since last visit. As good as it was when it was Valley Motors!

It was a tough deal going on but I had done my research. I was referred to Jim Abreit a manager in another unit (I apologise if I did not spell his name correctly) He stayed with the deal until was done. My salesman Aaron Prater did a great job given the circumstances and internal pressure. John Davenport the finance manager sealed the deal and was a pleasure to deal with. I just should not have taken as long as it did to get me out once I decided on the vehicle. By the way Jim found the vehicle that was right for me. I was not the one I thought was right for me but I could not ignore the value.

Jessica was amazing, she took the time to explain everything, encouraged all my questions and allowed me to come to a decision without feeling dumb or powerless. As a woman, going to get your car checked out is an intimidating experience and you go in with a lot of trust issues, ha. Thankfully, that was not my experience with Jessica and I would highly recommend MB of Hunt Valley. My car is running smoothly and they took care of all my service needs while working with me to keep the cost within a reasonable range.

Easy to make appointment. The tech came on time, and neat. The job was done professionally.

Sam was very helpful and he kept me updated on my clam

Took my Mercedes’ in for 2 year service. My service advisor was Jessica Golden, and she was The Best!! Extremely helpful and explained all issues when I came back for my SUV. Service took two and a half hours as promised. Very Satisfied Customer!!!

My experience was pleasant, the staff are friendly and attentive!!

Perfect, John Hawkins was thorough, professional, efficient and friendly. Just needed car wash at the end.

I was on the fence about a few different cars. Until I saw the 2022 Mercedes Benz C300 4MATIC. Man it's definitely a dream machine. Great ride and comfort you'd expect from a Mercedes. I made the right choice. Glad I chose the Mercedes.

Having been dealing with Valley Motors for years now. John Hawkins is our go to service manager and always takes excellent care of us.

It was an easy and smooth experience at MB of Hunt Valley Service. Appointment was readily available, and car was completed in a short time.

Tsz-chung was quite pleasant and very informative.🌟

Friendly staff!

Ridgely McKinless was fantastic to work with. Highly recommend asking for him to help you on your purchase

I needed to have a check engine light checked on my 2014 MB E350 4Matic Wagon. Setting an appointment was simple. The evaluation of the problem was complex, and the news was not good, but the service advisor (Jessica G) did a great job of explaining everything. I left with a good understanding of what needed to be done and the cost. I'm waiting a couple of weeks to make a reservation to have the work done.

I had a great experience at this location.

Very professional staff. Excellent customer service. Services performed with care, detail and attention. Even washed my car at the conclusion of repairs. I will recommend Hunt Valley Mercedes to friends and family. I plan to use them for all my service and repair needs.

My salesman, Mike Taylor, and the staff the Hunt Valley Mercedes were AMAZING!!! Mike was very responsive to all my questions and had everything ready when I arrived to pick up my new GLX450. It was a quick 15 minutes of signing paperwork then he showed me around all the cars features pointing out little things that would be helpful for my 2.5 hour drive back home. He was also so sweet and gave me some extra connection cords and sent me a license plate cover that I requested not to mention that he also gave me MB valve stem covers and a super cute cover for my car remote to prevent it from getting damaged!! And if all that wasn't enough, Mike also gave one to my friend who rode with me to get my new car since she also owns a MB! She didn't even buy her car there but I bet she'll call Mike when it's time to upgrade!! Here's a sincere thanks to Mike and the gang at Mercedes-Benz of Hunt Valley. I just wish they were closer for getting my car serviced :( Thank you sincerely-you won't go wrong with this group!!

Worth the wait for my 2022 C Class MB. My sales representative did an excellent job helping me understanding the many features. Look forward to a great relationship with MB.

I would give the service department a 10 out of 10, not only was the service done in a timely manner, but my car was washed before it was returned to me. The front desk employees were very polite and willing to answer any and all questions, as was everyone I spoke with. I highly recommend Mercedes-Benz of Hunt Valley. Thank you all and keep up the good work!

My experience at Hunt Valley Mercedes Benz was alright until e-signing by my IPhone. Which the cellphone size contract used by finance officer but paper copy was never give also place a different tire. The saleperson text me not addressing my issue.

The people there were patio,very nice, and knowledgeable. They even gave us a coarse on how to operate the vehicles many features.

John is amazing with excellent communication skills and knowledge

John is truly amazing. He is attentive to details and excellent communicator. He is a true asset to your dealership. Thank you John.

Hands down the best car buying experience! Sales rep was Samuel and this gentleman handled everything so professionally and on point. The whole staff was amazing to deal/work with and Rene was another amazing gentleman that my family and I had the pleasure to work with!

Had the most stellar experience with buying my new 2022GLS from start to finish. I started working with Sam Mwaura 6 months prior to the actual purchase. He reached out well in advance to guide me through the options and process. On the actual day of purchase, the process went swimmingly and was speedier than expected. Rene in Finance was both professional and fair. Do not hesitate to use this dealership- and ask to work with Sam in Sales!

Excellent service. Sam answered all of my questions and was very informative

Eman Monroe took my initial call about the vehicle that I was interested in. Eman was very polite and answered all of my questions and followed up swiftly. Upon my arrival at the car dealer, Eman was waiting and greeted me with a warm smile and by name. Alex (manager) was just as welcoming and friendly. Rene in finance closed the deal with professionalism and expertise. This team was amazing from beginning to end.

Ridgely provided professional and courteous service. The pressure to buy a car was not overly strong and things moved relatively quickly and were well explained.

While the personnel was pleasant and kept me informed , I thought that 3 hours for a diagnosis was long and overwhelmed by the correction was for a replacement unit for the radio to be over $3000! FGP

Excellent service. Sam answered all of my questions and was very informative

Excellent customer service!

The Service center is a good place to get your car repaired. Definitely Mercedes class customer service. My consultant, Jessica, thoroughly explained all the issues my car was having and was conscious of my budget when we started planning. She kept me in the loop on all the progress while my car was in the shop. The repairs didn't take too long and I got my car back in a good amount of time. When I went to pick it up, everyone there was friendly and helpful. Worth the price!

Excellent work. Great service. Sam was very through and explained everything to me.

Great environment when I came in for a car service issue. Appreciate all the help there!

Great service. Great experience would recommend to friends and family. Jessica was great

I always have a pleasant experience with this dealership. I just wish that when we drop off car for services and get loners, they would give same class of loner. Most loners don't have GPS and that sucks. Rest is good.

Best dealer in Maryland ! Never ever had to return for work not completed. Best mechanics.

I cannot say enough good things about my vehicle consultant Sam Wu. He is helpful and very forthcoming about any questions you may have. Above and beyond courteous and polite!

Not a great experience. I was not notified when my car was ready for pick up. So the car stayed overnight and I had to take an Uber to work the next morning. When I came to pick up my car the next day there was difficulty in producing a bill for me so I had to wait longer at the dealership.

Mr. Mike Taylor was our sales representative. He was so attentive, answered each and every question we had. He stayed late on his birthday to close our deal. The other sales representative Kwame was just as great. They went over every aspect of the vehicle with us. Their business closed at 7. We didn’t leave until about 8:45. We am so excited and eager to get to know my new vehicle. We can not thank them enough! We are extremely satisfied customers.

They have great customer service but repaired my vehicle horribly. My vehicle was not correctly repaired after having my car for 2 1/2 months

I normally dread buying a new car and the whole experience of pushy annoying salespersons - until I came to Mercedes Benz of Hunt Valley and met Preston! He is the reason that I finally bought a new car. He was the most respectful sales person I have ever dealt with and gave me outstanding care during the whole process. He was not pushy at all, always had a smile on his face, answered all my many questions, seemed to really know the car well, and was very patient showing how most of the features worked. Other cars salespersons should take some lessons from him! Keep it up Preston and thank you so much for excellent service!

My experience here was all around amazing! The staff were very friendly, helpful and lots of fun! Eman Monroe was my salesperson and he was extremely patient, knowledgeable and helpful. My car arrived much sooner than expected and the staff went above and beyond to make my buying experience as easy for me as possible. I am definitely a customer here for life!

I normally dread buying a new car and the whole experience of pushy annoying salespersons - until I came to Mercedes Benz of Hunt Valley and met Preston! He is the reason that I finally bought a new car. He was the most respectful sales person I have ever dealt with and gave me outstanding care during the whole process. He was not pushy at all, always had a smile on his face, answered all my many questions, seemed to really know the car well, and was very patient showing how most of the features worked. Other cars salespersons should take some lessons from him! Keep it up Preston and thank you so much for excellent service!

Happy with work done

I normally dread buying a new car and the whole experience of pushy annoying salespersons - until I came to Mercedes Benz of Hunt Valley and met Preston! He is the reason that I finally bought a new car. He was the most respectful sales person I have ever dealt with and gave me outstanding care during the whole process. He was not pushy at all, always had a smile on his face, answered all my many questions, seemed to really know the car well, and was very patient showing how most of the features worked. Other cars salespersons should take some lessons from him! Keep it up Preston and thank you so much for excellent service!

Preston Hamrick was such an AMAZING Sales Associate! There was a bit of complications during my purchasing process and he was absolutely helpful and patient with me throughout the entire process!! Definitely made my buying experience significantly better. Thank you, Preston!!

The salesman, Brandon Trottman was very nice and personable.

Very friendly salesman, Mike. He was straight to point and very honest which I think anyone can agree is appreciated. I didn’t buy the car I went there to look at only because I wasn’t getting what I wanted for my trade in and didn’t want to roll that much money over. My only complaint is that I didn’t get to test drive the car I was looking at. If I got behind the wheel of that car I very likely would have changed my mind about rolling money over and bought the car regardless. I would go back for future car purchases!!

It’s really good service, I bought my car there and I tried a repair there, I was so satisfied with it, so I wanted another repair and I went again!

Jessica was a pleasure to work with. Sunny attitude that I liked very much

Eman was a professional at his job. He treated us with respect and attended to us with such grace.

There were several glitches to this experience. Nothing life changing but just annoying. I requested a loaner which I was told was fine when I booked the appointment for service weeks prior and when I get there Im told that I'm not eligible for a loaner because I was only getting a Service A. I scheduled meetings throughout the day thinking I would have a car and I did eventually get one but not without jumping through hoops. Miscommunication like that shouldn't happen when you purchase a $125,000 vehicle, in my opinion. Once I got the loaner, it was the cheapest Benz they make. Other dealerships I have dealt within the past give you at least your vehicle if not better for a loaner. I realize these are 1st world problems but still. They wanted a review. I?m giving one. Then Im told the service would take 1-2 hours and i would be notified as soon as the car was completed. Well, 7 hours later I call them and they say, ?Oh your car has been sitting here waiting. We wanted to call but were too busy?. Im sorry but that is just not premium customer service, in my opinion. All in all not a big deal but I expect a level of service when I deal with a high end company and that simply was not what I received.

1st Class Service! They performed timely & I am satisfied with the results!

I have a preowned cpo Gls450, which needed service. I bought the car one year ago from another dealership. When I brought the car to hunt valley, Sam Wu looked over my vehicle and noticed something majorly wrong with the assyst on my car. He was incredibly insightful, intelligent and guided me on what to do next in the process. He wanted the best outcome for me, a busy working mother, who drives 30,000 miles in a year. When I was guided to go to another Mercedes (the original one where I purchased the car), the manager there did not believe anything was wrong with my car, doubted me, made me feel very insignificant, and as if I could be lying…. Well, fast forward to this dealership finding out that something is MAJORLY wrong with my assyst system, they apologized and they are fixing it. If it wasn’t for SAM WU, his persistence to take care of this, his honesty, this would not have been taken care of, and I would probably be broken down on the side of an interstate. I will ONLY take my car to Hunt Valley from now on! They have gained my business and everyone I know!!! I will never forget this awful yet incredible (thank you Sam!) experience. Best, Leslee

Found the car I wanted online. Contacted the dealership and was almost immediately responded to. Salesman (Ridgley) was great to work worth and straight forward which I really appreciate. I would not hesitate to deal with the dealership again. I drove 90 minutes there for the car, next time I will drive 90 minutes for the service.

I purchased a new GLE350 from Mercedes Benz of Hunt Valley last year, and Rachel and Preston could not have been nicer, more accommodating or easier to work with. Price was very fair indeed. Also a major special shout out to two persons who help me in service. Sam is absolutely a prince among men and helped me get my E3504WD serviced with the best possible price for a very complex repair, and John has helped me repetitively for routine and warranty matters on my GLE 350 with great kindness as well. Based upon my personal experiences, I can strongly recommend all those named above, and with my gratitude.

Sam Wu and the Service Team once again provided outstanding service. Very appreciative of the great service!

The best dealer ! Any time I’ve had a problem or an concern with my vehicle EVERYONE took care of me . Don’t matter if it was service, the parts department, the front desk etc …. Everyone has been amazing to me and my vehicle !!!! literally the BEST OF ALL ! Thanks for everything Mercedes Benz Of Hunt Valley .

Sam Wu explained everything in detail. He was a man of his word & my car repairs were done on time - exactly!

This is easily the worst automobile dealership on the entire planet Earth. I contacted them to make an appointment for a test drive of a car advertised on Cars.com. They responded that the car was out on a test drive, but if it did not sell they would contact me. The car did not sell, they contacted me, so far so good. It was near closing time on a Friday, so I made an appointment for the test drive for the earliest possible slot (9:30am) for Saturday. So far still good. We left our house for the 1 hour drive to the dealership at 8:30am on Saturday. At 9:02am, we get a call that the car sold that morning. The dealership opens at 9:00am, and somehow I am to believe the car sold 2 minutes after opening. OK keep reading this is not the end of the debacle. We turn around, disappointed but nothing we can do about it, and headed home. At 10-ish in the morning they call me back, and tell me the deal fell through and that the car is available if I want it. I ask “ok but I do not want to go through this again, can I give you a deposit with my credit card to hold the car for the next 2 hours?” Salesman Eman Monroe tells me “no sir, we will reserve the car for you for 24 hours, no deposit required.” I agree to go back and we make the 1 hour drive to the dealership. We arrive to be met by the showroom manager to be told the car is sold. No apology, no consideration, nothing but an attitude that was condescending and unprofessional. I wasted hours of time and half a tank of $4/gallon gasoline on these inept, self-centered, unprofessional, and incompetent people only interested in themselves. Worst experience with a car dealer in my 64 years of being upright. I recommend you never even consider doing business with these tools.

Excellent customer service. My service was fast and efficient. They even cleaned and vacuumed my car out. The entire process was seamless. I will always use them for my service. I even had a loaner to run my errands.

Staff were courteous..their diagnosis was on point , although my service representative was new her service was on point .. overall a pleasant and satisfying experience ..

After purchasing a brand new 2022 vehicle, received the worst customer service ever, definitely would not recommend!

Hunt Valley, MD location is a great location to go get service. Staff is very friendly and professional. Waiting room is always clean. Coffee, tea, water and other drinks along with pastries is a added benefit. You are also able to see the area where the cars are worked on via a monitor. Great experience every time.

Hunt Valley MB’s Sam Wu is the best of the best. He makes the service experience customer centric, always under-promising and over-delivering.

Sam is an excellent person with very friendly attitude and I have dealt him for many years for many cars I bought at this location

Provided a smooth process and awesome overall service.

I purchased a Certified Preowned Mercedes from MB Hunt Valley. The car is absolutely beautiful. My salesperson was very patient and attentive. In addition, the other staff was also very courteous, and accomodating. I did have a pre-approval from my credit union so that expedited my buying process once I had chosen the car that I wanted to purchase. I would definitely recommend purchasing a car from MB Hunt Valley.

Came in for an oil change. Very quick turnaround with consistent professional service (Sam Wu). The location itself is also nice. Always clean, w/ free vacuum, car wash & refreshments.

I was in need of service and had already left another dealership because of poor service, but I found Mercedes of Hunt Valley. From the first call (customer service/scheduling) the experience was stellar at Hunt Valley Mercedes dealership. My service provider Skylar explained everything to me, and went over my service history, even what was done prior to me purchasing the vehicle. This will not become my dealership of choice for service.

Exceptional service provided. Only recommendation is to provide a loaner.

I took in my car in for servicing at 10.30 am and it was done by 1.00pm. I waited in the reception room which was comfortable. The service was done in a most courteous manner, and was efficiently executed.

Superb experience and excellent customer care. I researched multiple Mercedes Benz dealerships in the DMV area and Hunt Valley was the only one that not only had the car I wanted, but also didn’t charge the usual mark up over MSRP that the other dealerships did. Buying the car was a very pleasant and easy experience here. Mike was very helpful after I bought the car as well. And to top off the buying experience, there was a nice Georgian restaurant a few blocks away to enjoy as well. Definitely recommend without hesitation Mercedes Benz of Hunt Valley.

We really only had experience with sales rep Sam. Sam is very helpful and takes care of you as an individual. He makes sure that they only work on what you came for and he keeps you posted with info on your ride.

Great experience from start to finish, Michael Taylor took great care of us. They made the process painless and followed up several times to make sure we were happy with our purchase.

Outstanding service and awesome staff!

I was looking for a very specific CPO AMG and Mercedes of Hunt Valley had the car. It was an easy process to set up a test drive. The car was beautifully detailed and ready to go. Being a new MB driver, I needed some explanation of the seemingly complicated controls. Samuel took quite some time going over all the functions and answering all of my questions, it was actually a very enjoyable process. The test drive was fantastic, as you can imagine. It was the perfect car all around. Setting up my trade in Audi and purchase options was a breeze. Rene was a wonderful help in getting me the best overall options as far as money down and length of loan. It was a long process as any car buying process is, but I was treated with respect by everyone, not just the people dealing with me, other associates as well. I am extremely happy with my time spent and purchase and will actually make the trip to get my next one from them, however I imagine it will be many years and many miles from now.

Excellent service.

Great experience with service department. John Hawkins is an excellent advisor.

First experience at this dealership?Sam Wu in service department was very welcoming and helpful with my car.

great service will be going back friendly, clean kept me informed

Sam was very kind and professional.He made me feel at ease and kept me.informed during the process of getting new tires. I have been treated well everytime at Hunt Valley Mercedes. Thanks!!

I live in Michigan, and I purchased my vehicle from Mercedes-Benz of Hunt Valley in Maryland. My transaction was seamless! My sales representative did a fantastic job of keeping in touch with me daily. Responses prompt, and phone calls were always returned quickly. I highly recommend Mercedes-Benz of Hunt Valley! A+++++

The BEST car buying experience EVER! Salesman Ridgely was stupendous, and finance manager was exceptional.

Very customer focused and a pleasure to work with. I would highly recommend both Preston and Alex.

My experience was excellent. Sam Wu was so professional that exceeded my expectation when it comes to customer service.

Always courteous and professional. Truly care about their customers.

John and Sam have been terrific! These guys are doing what is right for the customer and not just trying to make a buck. Very thorough, professional and the car is running fantastic. I drive from Havre De Grace to have my car serviced by Mercedes- Benz of Hunt Valley. If you have any Mercedes service needs....this is the place to go! Cheers Jon

My experience with Mercedes Benz of Hunt Valley was one of the best car buying experiences I've ever had. My salesman was Ridgely and he was so professional, and awesome every step of the way. He answered all of my questions and always kept me in the loop. Everyone I came in contact with at the dealership was very welcoming and friendly. I drove from Virginia to buy my car from them and I would definitely do it again.

My service Rep Sam Wu was very knowledgeable and courteous. He made feel confident that my car was in good hands.

Great service by Sam an team!

Initial greeter was a little rude. I was over an hour early for my appointment due to my schedule and she pressed repeatedly about being too early. Beyond that, the service was excellent. My advisor was thorough, waiting area was fantastic, and vehicle was finished on time. Car was returned clean inside and out. Observed a lot of communication with other customers.

My experience with Mercedes Benz of Hunt Valley was one of the best car buying experiences I've ever had. My salesman was Ridgely and he was so professional, and awesome every step of the way. He answered all my questions and always kept me in the loop. Everyone I came in contact with in the dealership was very welcoming and friendly. I drove from Virginia to buy my car from them and I would definitely do it again.

The service department just blatantly lies about when your car will be done. They’ve gone from saying it will be done the day after they start (Friday), to its 75% done and will be done on Monday before 12, to Monday at 4. They seem to have no issue wasting your time, just go to another euro shop.

I am thoroughly impressed about the candid conversation before and after the service. Honesty goes a long way with the team of people working here. They are up front about what to do and don't push to customers to make money. This is my third or forth time coming to this dealership for service and everyone there is extremely polite and ready to help. I have been talking about the service attitude in this dealership to all my friends. Many of my friends are tired of seeing arrogance in the other dealers in the neighborhood. Keep up the great service. Appreciated.

Needed immediate service, not scheduled, on a tire going flat. Took me right away, and gave me a loaner to make an important appointment. Was able to repair and allow me to make other appointments as well. John Hawkins, my service rep, was extremely responsive, as always.

My representative was very knowledgeable and friendly and my service was completed timely

I wanted to take a minute to thank you for the great experience I had with your service department last weekend. The customer service was outstanding. John Hawkins was very kind and knowledgeable. I was also able to get my car in and out quickly, which made a huge difference in my day. The waiting area was clean and comfortable with a TV, well-stocked with snacks. I?ll be happy to recommend your service department to all my friends. Thanks again for all your help!

Billy was so easy to work with. We drove a long way to get the car we wanted and I have never had an easier experience at a dealership.

VERY KIND VERY FRIENDLY GREAT SERVICE VERT HELPFUL

My experience was the best. The staff was friendly and very helpful. Big thanks to Brandon for being so helpful with my dad and I. I would definitely recommend, the welcome I got at benz felt like something off a movie lol great customer service.

Worked with Sam and Devron. They both always provide great customer service.

I lost my 08 honda civic in jan. due to a total loss and was stuck borrowing my friends car until I saved up for a new vechile. Which during this time proved to be very difficult with how expensive the market on used cars are. I had seen a 2020 corolla that peaked my interest and sent a email over about it. Mike Taylor reached out right away very professionally to get me booked in to view it and do a test drive. At the time I had set up another test drive for a similar vechile down the street at a different dealership. The difference between the service Mike offered vs. The other place was very obvious he was very knowledgeable and polite and NOT once did he make me feel pressured to buy anything I didn't like. Unfortunately the first drive over I didn't find anything I liked but he went and kept a eye out for me keeping my interests and what's important to me in mind. Mike emailed me about a fantastic car that came in the very next day at the subaru lot next door that fit the entire bill for me. I made the 50 minute drive in the snow we tested it and I fell in love and purchased it that day. Sadly I couldn't take it home until Monday so I once again prepared myself to have to make that drive but Mike went & offered to drop the vechile off at my house which saved me alot of stress in the long run. I truly feel like this experience was a 10/10 and my 2021 subaru impreza is awesome!

Fast Service.. John Hawkins is great. Very accommodating and pleasant. He always ensures I receive a loaner if needed.

He I was very accommodating to what I needed and wanted. I would give him a $50 tip but I guess you can give tip.

Eric Nicholson at Auto Nation, Hunt Valley MD, Customer Care Director was top notch! He listened to me and showed genuine care as if the car was his own! I trusted everything he did and left absolutely satisfied! I definitely recommend this place for car service. Kudos!!!

The staff is fast and friendly. They performed my schedule A service and gave me a loaner to go to my appointment. My car is running better than when I took it in. Definitely worth keeping up on scheduled services.

My situation was difficult, but that is when you see the added value of the brand and the experience of the staff to carry out the work, I will divide my comments into positive ones and areas of opportunity: Positives 1.- Sam, he is a very honest person and his points of view regarding the situation of my vehicle and were very helpful to making the decision that I will make in the short term. 2.- The vehicle was delivered to me as it should be, clean and working. Opportunity areas: 1.-The lack of communication between Mercedes and the extended coverage insurance is cause for concern. My car took almost 1 month, more than two weeks were lost just to report the quote and I had to go personally to coordinate a phone call so that both parties could talk and avoid misunderstandings between the insurance and Mercedes, then I spoke punctually every 2 days with my insurance and Mercedes to follow up and make things happen. It should be noted that they were always very kind but they really must take difficult cases like mine more seriously and maintain constant communication with the client. 2.- Regarding the repair of the vehicle, I would have liked to have an analysis of the complete situation of my car and take together the best possible option of the catastrophe situation of my car, since I knew that the insurance did not cover all the repair at the end of the process. 3.- Once again, the communication between the person in charge and the client was very poor, which gave me the feeling that my case was more of a headache. My comments are to give added value and without prejudice to the value of the staff that handled my case, they are only areas of opportunity. Best regards Iván

Great service

Fast and effective service and was able to get a loaner on short notice.

Scheduled maintenance for my Benz. Appointment was 8am. We were in an out in under 2 hours. The service was great. We were treated with a smile and updated in those 2 hours what they found and when the vehicle would be finished. Highly recommend

My service advisor , Sam Wu, was attentive to my concerns about my vehicle. He also explained in detail every service item that needed to be addressed. A true professional!!!

Highly and confidently recommend Mercedes Benz of Hunt Valley. I purchased my car from them four years ago and have never had any complaints. My service rep, Sam, is a true asset to their team; he keeps everything stress free and always takes excellent care of my car when I bring it in.

John was great and my car was repaired quickly. Friendly and informative.

I love MB of Hunt Valley! Skylar is simply amazing. He makes your service appointment pleasurable. Very informative on services being rendered. Communication throughout the appointment is always a plus! And since the Pandemic has slowed down a little bit, the snacks and beverages are back! I don’t know about everybody else, but I get excited when it’s time to make an appointment. I cannot compliment this location enough. Great job making the customer feel like family!

Really nice people and best price in the area

Service department was very professional and kept me informed about the repairs on my car. I would recommend them and will take my car to Mercedes-Benz Hunt Valley the next time I need Service

I'm happy with the car we bought, but the purchase process was not good. We agree to purchase the car several days before and had send in the required documents, but we were still in the dealership over two hours and we were the only customers in the store. To make matters worse they only had one of the keys and had to ship us the second. Didn't seem to be focused on delighting the customer.

I'm happy with the car we bought, but the purchase process was not good. We agree to purchase the car several days before and had send in the required documents, but we were still in the dealership over two hours and we were the only customers in the store. To make matters worse they only had one of the keys and had to ship us the second. Didn't seem to be focused on delighting the customer.

Sam is the man and MBHV delivered as promised. Communication was good, service was timely, and I'll be back in 10,000 miles.

Malcolm assisted me both times I brought my car in for service. He?s fantastic, always going above and beyond & makes sure to keep me updated in a timely manner. Before working with Malcolm, I was looking into switching dealership locations because previously, I did not have the best experience at the Towson location.

Steve, my agent and Tommy the the tech were so detailed in the technical description with evidence. Very professional guys.

After 1 phone call, the sales manager Rachel paired me with the perfect salesman - Mike Taylor. Mike went above and beyond to keep me informed on the status of the arrival of my GLC300 and at the day of pick up, was very good at going through all the features of my new car. Nathan the GM also went above and beyond with his follow up after I got home and made sure I was pleased with the entire process of purchasing my new car. I will definitely go back to see them at Mercedes-Benz of Hunt Valley!

Great team who demonstrated patience and flexibility. I am very pleased with my purchase.

I would highly recommend Mercedes-Benz of Hunt Valley to anyone looking to have service done to their vehicle. The process of having my car looked at as well as fixed was seem less and made it very easy to have my car fixed without needing to stop working. The people at Mercedes-Benz of Hunt Valley will definitely exceed your expectations. I will be bringing my car to them in the future whenever my vehicle needs serviced.

When I had my 2016 GLE 350 4matic in for collision preventive assist plus it needed software update at $189.00 charge but I was quote $994.15 had engine misfire on ignition A coil to replace six spark plugs replace intake manifold needed to be taken off and gasket replace in order to do the job properly my service was Stephen Worthinhto when I was to pick it up the bill was $1410.97 this TURD service writer charge me $$42.63 per plug when the cost at the Mercedes part counter is only $26.00 he also stuck a after market coil pack on and charge me $138.33 when they brought it local auto part store for Around $50.00 or less only then I took it upon calling the service manger Mr Eric and raise the issue why Skylar which the service writer is call by would stick it in my xxx like that anyway got a little refund of $178.15 back but I really don't think the mechanic ever replace intake gasket to do the job total hrs was told 5hrs but for some reason I got plugs replace three recall fix software update two wheel remove test drove then came back did a obd sane and replace coil also went all around the Suv and inspect which I did not ask for but Skylar took it upon his self to do so just to much work done when I was told plugs and ignition coil would 5hrs alone put the car in at 10am out at 4.43 pm I will never service car ever here again thankful service manger was kind enough to refund me some money but I had to raise a xxxx about the scam xxx service writer Skylar if any thing when going their ask for Ben I think he would be more honest also this Skylar talk very rude and think the average people off the street are stupid and don't know not a good person to deal with I want thank Mr Eric service manger he was real good to deal with if you have a issue this guy will be their for you.

Professional, responsive, and a great car buying experience.

Mike Taylor and the staff at Mercedes Benz of Hunt Valley were very knowledgeable about their vehicles and the customer service was excellent! This was the best car buying experience ever!!!

Great service!

Samuel Mwaura and his manager Alex, were outstanding to deal with on my transaction

I was treated like "Royalty" -Service personnel was very professional and very helpful - They diagnosed my electrical problem and fixed it in a timely manner - then they delivered my car back to me Clean - A real joy to get Very Good Service in today's times - - -

First time customer, I was very pleased with customer service especially Mr. Nathan made possible to get service done though I was late for my appointment. Professional service and caring, keeping me engage, sitting by myself waiting for the service to be completed. He also made time to explain what needs to be taken care of since my car was bought use and not know the problems that came with the car. Better still my service cost was lower than originally quoted. Thanks to Mr. Nathan and his team.

Didn?t refill fluids that was needed or car wash??

I took my Mercedes in for two year checkup and received excellent service. Sam went above and beyond to have my loaner car heated when I arrived, explained in detail the service being performed, including the cost, and was prompt in letting me know when the service was complete. My vehicle was cleaned during the visit and the entire experience exceeded my expectations.

Not much to report, other than everything going as it should. My wife was taking her Mercedes to this dealer, but I always took my Mercedes to another dealer, due to it being closer to my work. After some issues at the other dealer I switched to this one and have been happy since. Both of our cars now go to this spot.

Great service and friendly people. My service was timely and the team worked to meet my expectations in a vehicle and with financing. I love my new GLE Mercedes and “Diamond” loves me!!

Great facilities. Made appointment in advance. Was given a coupon for service disy.

I enjoyed my experience with this dealership. Sam Wu was very helpful with all my concerns and questions.

The service at Hunt Valley is also great, they are pleasant, very helpful and great snacks😊 Thank You Mercedes family and Happy Holidays!

On 2/23/21 When I drove into the garage for my 11:00am appt. I could see that there was four guys in the building sitting at their desk ,NO one came out to greet me and I mean no one ! I was only greeted once I entered the building. Less then 10 mins inside a female( Caucasian ) woman drives up she couldn't even get out of her car good enough and there was someone standing there greeting her. I'm sure the look on my face was priceless!! Yes, I'm a black female and this made me feel a certain way. I never said anything to Sam as we sat in his office to go over my car service needs ,BUT KNOW Had it not been for Sam Wu and his professional hospitality and his KINDNESS I would be taking my vehicle to another Benz dealership! HE is the ONLY reason at this point why I gave 5 stars so you have HIM TO THANK FOR THAT!!

Malcolm, the service advisor kept me informed of the status of my vehicles repairs

I was greeted professionally by a service advisor( name unknown) who immediately told me to take a seat and wait for my assigned advisor to arrive. Once he arrived, he asked me if I had an appointment and never introduced himself. He had a real chip on his shoulder also. I was only there for service but he kept pushing the prices on me for other services. I later found out that his name is Steve Worthington. Not a friendly or professional rep at all. I consistently told him that my concern was only for services.

Stephen W. was very polite and communicative throughout the day as the work was done on my car. He was prepared for my arrival and was able to get me into a loaner very quickly. Thanks for the excellent service!

Sales representative was extremely helpful. Made the buying process less stressful.

Another great experience at Hunt Valley Mercedes Service! Thanks Sam Wu for the great follow-up communication, making it happen with your team!

Everything went very smoothly. Service was explained to me Complete with price quote. Very professional

Recently purchase a new vehicle with Mike. He made the whole process seamless. My previous car had been totaled so it was very emotional. Great service and help with valuing my totaled vehicle to help with insurance company's current value of my past vehicle.

My experience at the dealership service was outstanding! I was treated with kindness and courtesy and in a timely manner. The flat was repaired and I am pleased with the service. The waiting area was clean and comfortable. I will return if I need another service.

It was my first time leasing and buying a luxury car, and I'm glad I took my business to MB Hunt Valley. Preston was awesome to work with and found me exactly what I was looking for, and Ridgely was absolutely instrumental in negotiating my lease agreement and making a sale happen. Very thankful to both of them for getting me out and back on the road with my new car as quickly as they did (and for being patient with me during the process).

Sam Wu is the ONLY reason I'm giving Mercedes-Benz of Hunt Valley 5 Stars. I bought my car from this same dealership in 2006 and have only had it serviced here. For fifteen years plus, the high turnover rate of service advisors has been frustrating. Never before has there been an advisor like Sam Wu that has not only been the consummate professional but super knowledgeable in his role and unbelievably personable. I will only schedule my service appointments with Sam Wu from now on. He deserves the highest pay and all the praise. If you're thinking of bringing your car in, only schedule with Sam Wu. Trust me, the experience will be mind-changing, and you'll never think about going anywhere else from then on. Thanks, Sam!

I recently visited this dealership and worked with Mr. Eman M. Before I even arrived, I had a very pleasant email exchange with him regarding a used vehicle in which I was interested. Upon arrival, I was struck by the grandeur of the showroom and nice modern feel of the sales specialists' area. Eman had the car waiting and was very knowledgeable about it, even though it was not a Mercedes. I was pleasantly surprised by this, as often, I feel like I enter a dealer more knowledgeable than the sales people, but not in this case. In short, the car was marvelous, but not quite the model for me. Regardless, we discussed options in case I changed my mind, and Eman was great about listing potential financing opportunities should I want to go that route. I also chatted with the general manager, who was equally courteous and interesting. It's kind of funny that I did not end up getting the car, but left with an uplifted spirit due to the attention to detail and responsiveness of Eman and his team.

Samuel was a great sales representative and went above and beyond to make my experience the best it could be. I appreciate Mr. Nick who works in Finance department for his guidance and Explanation of my deal. I was told Mr. Nick also went above and beyond to get me the best Interest rate and deal possible. Mr. Nick and Samuel are both genuine and good vibes men. Overall the Autonation branch located at Mercedes-Benz of Hunt Valley was very pleasant. They kinda give you the service of buying a Mercedes which should how service should be no matter what vehicle you are purchasing. I’m still waiting on one component to my deal but the experience was great.

My adviser, Sam Wu was friendly and helpful. He did not pressure me to do maintenance that I thought could wait. He gave me a 10% discount coupon. He updated me throughout the day. I do wish they had the cashiers open (COVID layoffs or late hour?) and lounge was not open.

My customer service experience was excellent and totally enhanced by service advisor Sam Wu. Mr. Wu was very knowledgeable in the history of my auto and with recommendations & options for my Mercedes service B. He said the service would take 2 hours and it was done within that time period. Additionally, he served me a cup of tea.

Kind, knowledgeable, efficient, and attentive salespersons. No hassle/haggle. You purchase at your will.

Good, friendly service as always....

It was great everyone was friendly and the place was organized

My visit to the Cockeysville, MD service manager was very pleasant and knowledgeable on services that I did not know about.

The Service Advisor was very polite, courteous, professional and helpful. The car was not however clean when returned.

Typical upsell attempt from the "Service Advisor" Schuyler. When he called to tell me my car would be done soon he mentioned the "service technician" said my tires were wearing fine but said I should have the tires rotated and an alignment done. I informed him I just had that done at my last service and he replied it was recommended because of the miles I've driven since my last service. I questioned his assessment then he actually opened the record and realized I'd not driven that many miles. He realized he was wrong and the service was neither needed nor recommended. So much for the upsell on that service visit.

John has handled several issues for me. Always offering a loaner car and being flexible.

First time at the location. They got me in and out after fixing my car issue. I will be coming back again for all my service needs. Malcolm was awesome.

Everything went smoothly, John Hawkins was very helpful

Sam Wu in the service department was transparent and knowledgeable. I will go there again for my next services.

I met very friendly staff and the waiting period was shorter than I expected.

Everyone at this dealership was professional and courteous.

Service was excellent. Quick and very pleasant. Couldn?t? have been more pleased.

I drove to the dealership twice for the same problem that?s not fix yet. A week later I?m still waiting to hear from a manager.

Took their time to go over the vehicle to look at what I described as my issues.

The buying experience at Hunt Valley Mercedes was wonderful. Extremely helpful staff, very courteous and professional when discussing car options. All in all a very pleasant car buying experience. Can not say enough good things about the GM and his staff.

Sam went above and beyond to get our car fixed extremely quickly! Very professional, communicative, and kind! Thanks so much!

The service was great they were very thorough eager to assist me in any way. I want to give a special cudo to Eric Nicholson. He was not the person who worked with me. John was and he was good. Eric has all the people skills that anyone in business any business or service community education etc position. He needs to be a leader of leaders. Need to make him your trainer of trainers. Clone him. Great

The rep was very Detailed and made me feel comfortable, overall,

Made an appointment online to have the emissions mod applied to my E250 and indicated that I would wait at the dealership. Sam called me soon afterward to let me know that the work required would take several hours and that he would line me up a loaner. Arrived at the appointed date and time. Was impressed with the COVID-19 protocols that were in place. Sam was available in a few minutes and got me checked in. In addition to the emissions mod, I asked that the map data in the COMAND system be updated. He brought around the loaner, an A220 4Matic and I was on my way. The A was a fun ride, much more so than the A class vehicles I had driven in Europe. Sam called later that day that my car was ready for pickup. Told him I’d be there mid morning the following day. Pickup only took about 10 minutes. My E was sparking clean and sanitized. Happy to report that the emissions mod did not detract from overall performance. And the map data had updated. Great job by all involved. Thanks much.

I brought my C43 in for a 30,000 mile service visit and four new tires. Sam was amazing. He spent time with me to go over everything and he made sure that everything was completed perfectly.

Sam provided great service. Was very attentive to my problems and oversaw the service of my vehicle.

Outstanding from start to finish during the time I dropped of my vehicle to the time I picked it up.Knowledgeable respectful and a polite atmosphere.Highly recommended

Bought a certified pre owned. Multiple issues with it from a cracked wheel, kick plate feel off the first time I opened the door on way home from buying it. They over charged me on my paperwork and took several times to get them to acknowledge they over charged me. Console was melted in a spot and another part was jagged and fraying. Paint was touched up horribly. Took months to get things resolved and a local mercedes dealer near me ended up picking up their slack and making most everything right and then Mercedes Benz Hunt Valley reached out after bad review to fix the paint. They sent a driver 4.5 hrs to get my car after 3 times of me scheduling to be home to give them the car. They never let me know they weren't coming. They bring my bar back over a week later 2 different colors and whoever was USING my car while they had it to paint put a 30gal garbage bag filled with old food! I reached out to ask why there would be garbage in my Trunk and NOBODY WILL EVEN RESPOND! WOULD NOT RECOMMEND TO ANYONE!!!!!

I took my car their for an oil change and auxiliary battery replacement , I dropped it off at 10 am they didn’t finish till 430 pm smdh, I had to take their shuttle home , because of how long it took , some of the staff could take classes on customer service , but I will say the greeter and Zach , who drove me home wer very professional and kind the other could take lessons from these two .Thanks to u both 💕

I ordered a key and it was supposed to come in a week. I got no call or correspondence about paperwork being wrong , I call for my key and I'm getting the run around because they messed up. communication sucks

We went there to buy a specific car. Already knew which car we were buying and it took 4 1/2 hours. Horribly slow process. It has never taken that long to buy a car in my life!

I had a horrible experience buying a "certified" pre owned Mercedes that I have bought from another dealership a couple times and NEVER had an issue. this dealership sold me a car with a cracked wheel, melted consol, kick plate fell out of car the first time I stopped with it on the way home from buying. They over charged me on paperwork and then tried to rectify the transaction and sent a driver to get my car to fix the horrible touch up work they did. they told me 3 separate times they were coming and never showed! then sent my car with a driver after I told them I had appointments and he was just driving in my car. I canceled my appointments to be home since they gave me no notice! got my car at 830pm so couldn't see the paint. in the morning discovered my car is now red and burgundy in spots and someone put a 30 gal garbage bag with old food in my trunk! THIS DEALERSHIP IS A JOKE!!!!!

Great crew love my customer service rep

The service is fast and professional, and the technician’s keep you updated on the status of your vehicle while it’s being service..

Just purchased a 2014 ML 350 (46K miles). Loved the experience. Joshua Mitich was a fabulous salesman. I've had the vehicle for about 2 weeks and have had no problems.

DO NOT STOP!!! Gooooooooooooo to another dealership!! I wish they would give the option to select zero stars!!!!!! I implore of you not to visit Mercedes-Benz of Hunt Valley!!! I’ve read through many reviews and there’s a tremendous amount of recent complaints about the ENTIRE staff from the managers to the janitors. This is the worse experience I’ve ever had, I’ve received better service from tow truck drivers. This place has trash spilling over from the trash cans and the experience displays the same.... TRASH SPILLING OVER!!! The red ring around the bologna!!! Worst Mercedes Dealership probably in the nation. The service manager seems to be biast in interactions with customers, which comes across as lack of control and lack of organization but if you’re looking to have your car serviced, I’d highly recommend driving the extra distance to the Owings Mills Benz. I can go on for days about the dysfunction found in the facility. I spoke with TWO managers there about my experience and one is Eric who clearly doesn’t have the ability to calculate a resolution on his own or is he RACIST???? There’s a number of African American clients that have post the same review about him. I wouldn’t recommend even my worst enemy participating in any interaction with this dealership. Mercedes-Benz if your luxury name is worth saving, you may want to research those that are selling your products like this whole in the wall! Mercedes-Benz Mercedes-Benz USA Mercedes Benz Lovers🤟😎 Mercedes Benz classic May I add that Eric called and asked that I remove this post prior to 5pm today because it is defamation of character when he has all supporting facts that went on in his facility yesterday.

I had a problem with a tire on my E300 and came in on a Saturday without an appointment. Eric,Dwayne and John took care of it and even had my car detailed while I waited.I would recommend this dealership too anyone who wants good service.

Great experience! Professional and kind staff. Will definitely be back.

I purchased a car at Mercedes-Benz of Hunt Valley on 9/4/2020 which was 6 months ago. I was promised a 2nd key with the purchase of the vehicle. It was written into my contract on the 17th page of the 19-page document (the WE OWE page). Although I have called countless times over the last 6 months and have even driven up there to speak with my salesperson and the manager, Mercedes-Benz of Hunt Valley has done everything in their power up to this date to keep me from getting this 2nd key or paying me the amount of the 2nd key. Three weeks ago, on Feb 16th, Jim the manager of Mercedes-Benz of Hunt Valley told me via text that he would send me a check in place of a key, but refused to tell me the amount. I haven't received it and decided that enough is enough! I have put in a complaint to the BBB. Before I pressed send, I called to speak to John Davenport who also signed my contract but was told he no longer works there and actually got Jim on the phone. Jim asked me to withdraw the BBB complaint in order for him to send me a check. LOL, that's not how it works, but thanks for that laugh! I'm hoping now that a regulatory body is involved, I will get what is contractually owed to me. Jim seemed way more upset that I contacted the BBB than that one of his customers has not been treated well by him, his staff, and his third-party vendor(s). I never asked for any more than what I was owed and I have waited long enough. This was my first time dealing with a luxury car dealership...Far from luxurious customer service.

Service of my vehicle went very well . My tech was attentive & kept me up to date on my repair & service !

Very satisfied with the service I have received for the past 6 years.

took my car in they charged $182 to inspect the vehicle. I got my vehicle repaired and two day later the engine light comes on..Brady informed me that it was just a visual check for $182 when it was supposed be a full diagnostic...these people are crroks.

From my first phone call, to the last signature, the team at Mercedes of Hunt Valley was AMAZING. Everyone always made sure I was “ in the loop “ and took care of everything. My salesman Preston even gave me his personal phone number and would answer texts off the clock to make sure I was up to date and satisfied. Anyone looking to be satisfied with their car buying experience should go to Mercedes of Hunt Valley.

Very pleasurable and the lady I talked to Sue Pyle was extremely helpful! She took her time and explained things to me. Others I tried to talk to were not very patient.

Customer Service and email notification

This dealership is very unprofessional. My brakes and rotors were repaired. When my car was returned, there was a flat tire. I returned 3 days in a row, there was no responsibility taken, no compensation, just excuses. I would not recommend this dealership to anyone. My service rep Brady, admitted that there could’ve been damage done while my car was on the lift. The manager Eric, still refused to take responsibility. This was a total nightmare.

General experience was good. Found out that I had missing cosmetic engine part by reviewing mechanic notes , not informed of odd missing part by advisor and Mercedes Dealer is the ?only? place this vehicle has been serviced

I have been to this dealer for service a few times and each time has been fantastic. They take their time to understand my needs and work with me to create a solution all while keeping me informed at each step toward during the service call. Definitely recommend.

Professional sales and service staff who definitely made me feel as if they wanted my business again. Excellent coordination and communication from Alexis at the front desk to Dwayne Miller who coordinated the service on my vehicle. Hat's off also to my shuttle driver Zach who got me to my destination safely and followed COVID-19 protocols.

Quick and quality service

The facility was clean. I was surprised that it took 6 hours to complete the work on my car. I thought it would have been a couple of hours not from 9am to 3pm.

It is ALWAYS a juggle for time when we all have to go through some grade o financing, but everyone at Hunt Valley Mercedes were kind and friendly which made our process less stressful, and more enjoyable!. Special thank you to Ashton, Ridgley, and Larry in the finance department! I would DEFINITELY do business with you all again!! DAWN

Every time I service my vehicle at Hunt Valley Mercedes I Always have a Great Experience! The Staff is Professional, Knowledgeable and Kind.

My experience was unnecessarily long. We say a car that we wanted on the web site, and scheduled an appointment for 10:00 a.m. to see the car. Upon arrival, I was showed several cars that I was not that impressed a couple of other cars for the first 5 hours with test drives, look, mileage. After 5 hours, I asked about the care we say on the website, and we were told that is was sold by two people. It wasn't until I pressed and complained to a 3rd person that they found the car which had been used as a loner. The car that I originally came to see was returned within 30 minutes. Then on to the financial after another 2 hours first I was offered a price that was acceptable to me, but then it was refigured to a higher price. After being there for about 10 hours and very exhausted. I agreed to the price. That's my fault, I should have negotiated better, but I think it was shady and not fair. The staff was really nice though.

excellent service, lovely facility

Excellent service, kind people, keep in touch with the customer, really good!

My 2005 E500 had to have major brake part fixed- it was actually still under warranty! Fixed promptly also checked out something else for defects that were under recall. Very amiable efficient staff. Nice experience.

I have always received excellent customer service at this dealership

John Hawkins is always attentive and courteous. He has good follow up with multiple phone calls indicating the status of repairs.

Always a pleasure to visit the Hunt Valley service department.

Brought in car for nail in tire. Unable to patch and new tire was ordered. Only issue I have is my car was due for a car wash because my birthday was Nov. 27. I asked twice if the car would be washed and on pick up asked again. I was told that it was only to go out and see that it hadn’t:(

Our Mercedes needed a major repair. Dwayne Miller made what was a frustrating event as pleasant as possible. He arranges a loaner vehicle for us, kept us informed of the status of the work being done and was extremely polite in the midst of our anxiety. He answered all our many questions with patience. We were extremely pleased with Dwayne. He instilled confidence in us that the repair would be done well . He displayed sincere concern for our well being and safety .

Timely service and good customer service . I arrived around 8:30 and I was out in a reasonable amount of time.

I was duped into buying a repair service contracts for a new GLA 250 which has no bearing when I take my car in for repairs. Service here is always poor...often my car is returned not washed/cleaned; I would often asked for my car to be washed, then they would quickly run it through the car wash.

Easy process! The salesman was nice and knowledgeable.

I am a first time Mercedes owner and my buying experience was relatively pleasant. My salesperson Andrew was very courteous and helpful and put me in a car that I wanted. I was already pre-approved by another financial institution when I went car shopping, however, after talking to Rene in finance he was able to get me approved through Mercedes Benz Financial at a much lower rate, which allowed me to add additional warranties at a price that I could afford. I have had my car for two weeks and I am loving it so far. I have not experienced the service center yet, but I have an upcoming appointment for an issue with the display screen, so hopefully I will be able to come back and write a favorable review.

Staff was friendly. Services were done in a great timeframe

Decided to maintenance my vehicle at the dealer. Excellent customer service given and very informative. Above and beyond service by Dean at the Hunt Valley location.

I had a wonderful experience st Mercedes on Cockysville! Both John and the the young man who shuttled me were amazing and super efficient. Thank you ??

I brought my car in for an oil change. The service advisor was not very friendly. The break room did not have any refreshments. I requested a loaner car because of an important appointment. The advisor stated that loaners are only for service not oil changes. I asked if he could make a 1 time exception. He declined.

Took me 5 calls to make an appointment and I getting upset over the number of robo calls wanting me to buy warranty insurance

Tommy was my technician for the service performed. He has been working on my vehicles for years. He is always very thorough. I always trust my vehicle will be maintained properly with him involved.

Customer service is terrible. They do not honor their warranties and now won’t return phone calls.

Con artists who prey on struggling members of the community during an incredibly difficult financial time for many of us- just to make quotas and hit sales tiers. They took someone’s trade in and flipped it onto someone else without any inspection. These are wolves trying to dress up in luxury clothes. STAY AWAY

Excellent customer service very honest, up front and they take the time and effort to learn and get to know you. Everyone makes sure that your well taken care of I will definitely return for another vehicle purchase.

I'm very excited to have my car repaired by them. They was very friendly and walk through everything they were going to do. I found me a new home!!!!!!

Very disorganized - very, very disorganized - finance section not very well informed - left dealership upset rather than satisfied

The service is great and the staff is courteous!!!

Positive overall experience. Vehicle was in great condition/fairly priced.

I brought a Mercedes Benz all 320 roadster to be checked out for me possibly making a private purchase. our technician was wonderful and honest. the car hadn't been driven for 11 years. there were many issues unknown to the owner unfortunately I didn't purchase the car. I saved my money not buying it and repairing it. the owner now knows the state of the car.

I’ve been taking my S550 coupe to Mercedes of Hunt Valley for the past 3 years. Until now , I have had fairly good service. Well a few weeks ago, my “service engine light and oil light “ came on almost simultaneously. I took my car in the very next morning explaining that the indicator lights came on. John Hawkins, my service consultant, took my car back in a reasonable amount of time to be assessed by the service technicians. After about 30 minutes John came out to tell me that The lights were not on when the technicians assessed the car and that they did not find anything wrong with my car. I asked him if he was sure because both lights certainly came on and stayed on for over an hour during my travel until I reached my destination and the car was running very rough. I Verbalized that it felt as though an engine coil needed to be replaced as my car sounded and ran rough in the same manner the last time I was in for service to replace an engine coil . You see, this was not my first time at the rodeo for a similar assessment. John went on to say that the technician said not only could they not find anything wrong with my car but that they could not find any proof that the indicator lights had been signaled since the last time I brought my car in for service which was about two weeks prior. I will say that this was very concerning as I saw both of the lights on in addition to the car running rough. So, needless to say I left very dissatisfied and confused about why Mercedes’ certified service technicians could not tell me why the indicator lights came on and why their diagnostic equipment could not diagnose a problem or even tell that the lights did in fact signal a problem! Fast forward three days later. I AGAIN returned because my car displayed the SAME symptoms including the service indicator lights displaying ..... this time the problem was fixed (engine coil... just as I had thought). Before I left, I made an appt for my B service for later that week. I came back for the service at which time I was told that there was a crack in or near the oil crank (I can’t remember exactly the issue but there was a crack causing a unit oil leak... that explains why the oil light came on days earlier!). So, I returned the same day after work paid the bill , dropped off the loaner vehicle and left with my car. Now here comes more of my frustration and disappointment. The VERY next day my car’s service engine light came on again with the very same symptoms , running rough. I took my car back that morning telling John how disappointed I was in the service or the lack thereof, from Mercedes of Hunt Valley and that I will not pick up my car again until they thoroughly fixed it ! John listened to my feelings of frustration and disappointment and assured me that he would take care of the situation. My car remained there over the weekend . When I finally picked up my car again, John apologized for everything and then proceeded to tell me that I only had to pay for the price of the engine coil replaced but not for the service.. ( which was around $300). Although this was appreciated, this could never make up for the trust I once had in Mercedes of Hunt Valley’s service department. Had it not been for the gracious way John Hawkins assisted me, I would not return. When a consumer invests in a high end Vehicle, especially a Mercedes, excellent service is expected and should be received. To add insult to injury 40 cents was charged to my credit card for gas! I did refuel the prior to returning but I guess I was 40 cents short. I can’t say that these unfortunate events will cause me not to return to Mercedes of Hunt Valley or even recommend them to friends and family to purchase a vehicle, but I have somewhat lost faith in the service department. It is very different than it was three years ago.

Good overall. Second time around for the same problem. They handled it well

Great service and pleasant service representatives.

the dealership service was excellent and done when promised . John is great advisor

After having my 2016 GL 450 serviced four times for the same issue, zero willingness to take Accountability, and admission of a defect, I would not recommend Mercedes-Benz of Hunt Valley. This is my families fourth Mercedes-Benz and I have never been met with such unprofessional customer service. When asked for the contact information of the Regional Director, I was told by Eric Nicholson that I could not have their information. I asked him to clarify and he said "I've been very clear" and he reiterated that he was my only source of information and service. Due to this experience I would never recommend this service center. Luckily I was offered a more professional experience at a different service center and I will take the necessary steps to escalate this concern.

Professionalism and great customer service, willing to accommodate last minute requests.

Terrible customer service. I dropped off my car at 9am. I didn?t get it until 6:30pm. My car was not in the front as I was told. I was walking around looking for my car, until the shuttle guy helped me.

Poor service. Refuse to admit when they can't fix something and they will continue to waste your time and take your money. I will never work with them again.

I leased a 2019 E450 from this dealership and it has never been an easy time dealing with them. On 8-15-20 I had their road side service pick my car up because the top would not go up. They took it to Hunt Valley (repair), and on Monday they called me to tell me the convertible top had been repaired, and it had been due to a rear window malfunction. I had mentioned this rear window malfunction twice before this incident, when I had taken the car in for service. John, from their service department, then told me my car had been left out in the rain ALL weekend, due to them not being able to start it. I went and they showed me the car and I told them I did not want it back, they understood. This is a lease agreement. I tried to lease an SL 550 but they could not roll the old lease into a new lease due to insurance not finding an outcome yet for the car damage. I have talked to Mr. White, (Mercedes of Hunt Valley, manager) and Mr. Nicholson (Mercedes of Hunt Valley auto repair service manager), and it seems costumer service is not a priority at this location. They told me to have my insurance look into it so I did so with reluctance. They would not honor a claim due to the gross negligence in this matter from the leasing company and service department. Today, 09/28/20200, it is in the same posture, when I met with Mr. Nicholson last week he was obtuse and seemingly had no concern for my loss, and I do not believe he was honest to my insurance co. I have dealt with many places and situations in my 61 years, and this one will never get another dime from me. So I am paying for a car I cannot drive and cannot get closure for this horrific incident.

Mercedes Benz of Hunt Valley overcharged me for Pre Paid Service. We have had 17 MB - last 6 have been $970 - for 2 years Service - They charged me $1370 - I complained they said it went up -BS - I checked 2 other dealers - still $970 For 2 years on C 300-4 - Have trying to get refund to no avail. - They did send me a check for overcharging me on the lease sale -they “ made a mistake “. ($2781.00)

Excellent. I am along time customer and I believe the dealership and staff value building on customer relationships.

I had taken my car for a Battery replacement and a free Pit Stop service was carried out,I am sorry to say, it was poorly done, no fluid levels were checked or topped up as a result I realized a month later that the oil level was Near Zero which would have terrible since I was driving appx 450 miles the next day I had the fluids topped up elsewhere !

Leasing a new vehicle last December after I received an email telling me they wanted my old vehicle and would eat payments due - made a deal after some tough negotiations- and after they tried to put Old payments into the new lease - after I said I did not want that - they went back and forth until they came back with a new deal - I hesitated but eventually signed the deal - months later it still did not feel “right “. - so I did more investigating - I finally found the problem - inside the packet was he REAL sale price - $2781.00 more than the SALE PRICE STICKER - they finally sent me a check for the $2781.00. They sent an apology note” saying they made a “mistake”- This was 7 months later. - That equaled 5.5 months payment for old vehicle - Hmmmmmm “mistake “

Prompt, courteous, John Hawkins as always was very professional.

The most nicest group of people I have had the pleasure to do business with. Everyone was so nice! They made it very easy to purchase my first Mercedes❤️

Brought my C300 in for major B service. Got a loaner, returned the next day and everything was completed as expected.

Friendly, efficient service. All went well. I was please with customer care.

My service provider was thorough and friendly. He explained the different types of services being offered.

Meh. It?s hard to rate as it?s COVID time but nothing special. I had to drive a long way to get to the dealership, no one was particularly that friendly, no amenities like I would expect from a Mercedes dealership. They did fix unknown recalls. I did pay an obscene amount for a 50,000 miles service. My appointment was at 7:30 am. I wasn?t called until 3:30 to ask about other things they wanted to fix. At 5:30 I was called and told to pick it up the next morning because they weren?t done. Luckily since most of us are working from home, that was an option.

I went in for my annual service and was extremely pleased with Michael who was my contact rep at sign in...and out. Provided an experience unusually pleasant for a car dealership.

Dean Marino is very helpful and got the repair done quickly.

I bought my GLC 300 from hunt valley and had a horrible experience. When I got the flat hunt valley was the closest dealer so they towed it there. I called at 9:30 and no one knew the car was there. They said they would repair tire and call when ready. No one called. I called at 5 and the young lady that answer said oh yes it’s ready. Really? Could I have picked it up earlier?

Long delay in check out because of short staff Completed service when promised

Sales person was extremely knowledgeable and very helpful

My sales associate Joshua was excellent. He was Great to deal with and found the exact GLC that I was looking for. He made it the best possible experience. Rene the CFS Manager was extremely helpful. I highly recommend this Class Act Dealership.

Martin Levine is a very caring salesperson who made sure that my purchase of a new Designo Red GLE350 with AMG Pkg was delivered without a hitch, despite the pandemic. Sam was very patient as he went thru all the new gadgetry in the vehicle and even synced my phone. This is a gr8 dealership that actually gives u the Dealer?s Saving price even before u begin any negotiations. That?s why I picked them over anyone else.

My car was taken in for its annual maintenance and returned without the trunk being cleaned or vacuumed at all. Upon closer inspection, the inside of the car also was not well cleaned or vacuumed. he outside of the car and the tires were smeared and messy. A "D" for the service department.

Received a recall on my 2014 ML350 Bluetec. Extremely happy with entire process of MB of Hunt Valley. From the scheduling of the appointment, to the attentive staff. Service department kept me informed during the entire process. Repair was completed during the specified time frame. Extremely friendly and courteous staff!

There follow through from beginning to end .

John was honest with good diagnosis. He understood and advised on my scale of preference.

I had the 20K service done on my GLC300 SUV I noticed signs in the dealership about disinfect of the cars interior for $29.95. I didn't need or want that, however it showed up on the bill. I believe something like that the dealership should ask if you want it. Other than that everything else was great.

Perfect experience every time visit. Highly recommend.

They picked up my car from my garage during this pandemic, did the yearly service, and took care of the recalls all without coming in contact with any one. A good time to take of these things,a nd now I am good to go whenever that may be.

I received the usual very excellent service. I am very well satisfied.

Repair service with a continue update on what and when everything would be completed.

I am a proud Mercedes-Benz owner, this is my 3rd Benz. This purchase was by far the best experience I have had to date. The team at Hunt Valley was outstanding from beginning to end. Gabrielle Boxill was my first point of contact, my sales lady, she was very knowledgeable, answered all my questions, made me feel special . A very sweet young lady, an asset to Mercedes-Benz of Hunt Valley. Rachael Holderied, the sales manager was awesome as well, she sealed the deal, her expertise was second to none. Last but not least, Mr. John Davenport, the CFS Manager, finalized my car purchase with the financing. Mr. Davenport, a true gentleman, very professional and his expertise, he left no stone untouched, he made sure that I understood the financial aspects of my purchase. These three individuals rewarded me with a vehicle purchase that I will never forget. My only wish is that I lived closer to Hunt Valley, it is 63 miles one way from my residence, for service on my vehicle when needed. I would gladly purchase again and will highly recommend Mercedes-Benz of Hunt Valley to my family and friends. I would like to personally again thank Gabrielle Boxill, Rachael Holderied and John Davenport for my dream retirement Mercedes-Benz. Thank You, Thank You, Thank You.

Mr Michael Vince my repair representative. He was understending and took time to explain the repair to me.

Two weeks ago, I had the most pleasant buying experience at a Mercedes Benz dealership! Everyone was very polite, professional, and honest. Thank you all for your help and representing MB so well. The BEST or nothing, Hunt Valley MB 😃

Recently took my GL450 in for scheduled service and warranty work. Was taken care of from start to finish with great communication and customer service. Would highly recommend Mercedes Benz of Hunt Valley

Terrific and quick. on time and communicated exceptionally well. always easy to work with.

Had a minor recall of my CLA 250. When I called to schedule it was clearly explained to me what was involved and how long it would take. Was greeted by Regina immediately when I arrived. And Michael Vince who is my service adviser took care of me in a few minutes. Michael kept me informed about when my car would ready. And everything was completed on time as promised. He even had my tire pressure checked since I am not due for service for a couple of months.

Overall experience was good. I will use this location again for service.

Great customer service from my salesmen Kevin.

My experience was overall great and everytime I come to this location I am treated with respect and like a valued customer. Michael Vance is also a great help he makes sure all my concerns are taking care of before leaving.

Overall, I had a very good experience. From the time I dropped my car off for repair up to the the repair was completed. I given a loaner until my vehicle was ready. Good customer service.

Great service. John Hawkins was excellent, prompt communicator.

excellent service and attention by salesman. making the buying experience great

I had a positive experience when I took my Mercedes to take care of a recall that I received. The employees were very knowledgeable and professional. My appointment at 9:30 and I was seen promptly. When I picked up the car it had been washed and the floor mats were vacuumed. Overall, a 5 star experience.

Sales process was easy. Sales rep was very accommodating but not pushy.. Facility nice. Car was what we expected.

It started off good but ended up worst when i first went to the dealership i was intented to fix a tire leak on the drivers side back rear everything seem good from the beginning until after they had supposedly fix the tire ... i notice the tire was still leaking so i took it back not only they replaced the wrong tire that didnt have anything wrong with it they suggested that i pay additional to get the correct tire fixes when I originally came to the dealership to fix my original tire that had issues they told me that i gave them the wrong information and suggested that i pay a extra 230 dollars to fix the right tire sense its they word against mine i wasnt able to get the original tire i came for fixed and scammed me out of 270 dollars And my tire is still leaking air i do NOT Recommend that you come to this dealership if thats how they take care of there customers out of scamming them out there money i will never go there ever again ... and i will get my money back

Dean and the Mercedes Benz Hunt Valley service team are outstanding in every way.

The knowledge of the employee

Great service! I was able to schedule easily on line and get a loaner car, too.

Excellent customer service. Appreciate the professionalism and loaner vehicle.

My Visits Are Always The Best,Makes Me Feel Great About Driving A Benz

I just had a "B" service performed on my '18 E63 . The service representative was polite, professional and well informed. I was quoted a very fair price for all work and given a brand new loaner vehicle for my personal transportation. In addition to the required maintenance associated with the B service, the vehicle also had 2 bulletins and one recall that I was unaware of. All work was completed in a timely manor and my car was ready for pickup at the agreed time. I am completely satisfied.

The whole service experience was seamless. I made an appointment on line and everything went as plan. My vehicle was diagnosed and repaired properly the first visit within the same day and was provided with a free loaner vehicle.

Took my car for a 2 hours service, at 11 am and was promised the car back in 2 hours. I Got my car back after Around 7 pm after being late to and missing several appointments! It wasn?t even washed as promised in their service package!

I recently had my vehicle repaired at AutoNation Collision Center in Timonium, MD. Shawn Hash was fantastic and guided me through the repair process every step of the way. He kept me informed about the status of the repairs and explain the process. My car repair came out beautifully. I highly recommend AutoNation Collision Center. Ask for Shawn.

The customer service was great. I appreciate their shuttle service.

I only had an oil change but your service department was very quick and professional. Thank you for your efficiency.

My husband took my my car in for service. He asked to use their phone to confirm what service was being done and they refused to let him use their phone. They get a 0 for customer service.

Was there for 90,000 mile service and they did an excellent job.

Bought my C 300 4matic Mercedes Benz from Auto Nation Mercedes Benz of Hunt Valley. They couldn?t have been nicer and I couldn?t have been happier. I bring my car into their service department for the recommended regular service checks and for minor repairs that I?ve needed. They?ve always been prompt, courteous and trustworthy. This last time when I brought my car in for a side mirror repair was no different. I continue to be happy with this company and would highly recommend them to family or friends.

AutoNation gave us a very good deal during the holidays. Everyone was very professional, good customer service and made us feel at ease with the whole process from beginning until the time that you drive your new car out. This was by far the best experience we had in purchasing a car.

I wouldn’t recommend your service department to anyone. I came in for a service A that included I me to get an inspection on the car an a oil change. John the service advisor ask me to wait in the waiting room while they inspected the car. He came out to me about an hour later to tell me that my car need over $3000.00 worth of damages I told him I was going to talk to a sales person to see if I could trade my car in for a new one so after I’m about to sign on the dotted line here comes John From8:30-5:30 at 5:30 John the service advisor comes to me to tell me at 5:30 that he has done the work on the car?....What is this guy trying to do is he crazy or what, and why should I tell anyone to come to this service station.

After receiving 3 automated reminders that I had a service appointment on Dec 23, I arrived to be told that my car was not yet ready to be serviced. Do I asked sbout my wipers that had been violently slipping across my windshield after being turned on twice since I bought the car 4 months ago. My adviser said that wipers are replaced once a year and that my wiper mechanism was showing ?yellow?, which indicated some wear. I was incredulous! On s new car?! How could that be? The advisor offered nothing to addressvconcern. On s more positive note, I did get a car wash offer, but had yo wait an hour for what amounted to a hose off.

Josh, the sales professional, was kind, receptive, helpful. Found the right car in record time. One hour after I test-drove it, I was taking it home. The dealership lent money with 1.99%. A great deal in record time with outstanding services.

Mike has consistently ensured that we have received excellent service. He foes above and beyond every time and does so willingly. He is the reason I work with Hunt Valley Mercedes. I highly recommend him as a service provider.

We just bought our third Mercedes from Hunt Valley. I wouldn’t go anywhere else. We are very satisfied with how we were treated. I want to personally thank John V. Jim A. And Sam for all their help. Sam, Thank you for showing me all the features on my 450. Your knowledge and expertise is invaluable.

See Gabby, she’s awesome..!!

My service associate was professional and courteous.

We just purchased a new Mercedes and were very pleased with the experience. Andrew did a great job putting us in a car that meets our needs. The entire process was easy and painless. Delivery of the car was easy and I now have a meeting setup to spend time learning all the features of the car. The technology is very impressive

Our Service Manager Michael Vince is great to work with. Always keeps us updated on the status of the repair and follows up with a phone call to make sure we were satisfied.

I purchased a gently used Nissan Altima 2019 SR AWD from M-B of Hunt Valley. Jacob was a terrific salesman. I wasn’t going to purchase anything until my husband was able to drive it & my children were able to ride in the car. We had a time crunch due to my previous car being totaled, having limited time with a rental car, along with traveling out of town, so my family didn’t have the opportunity to come with me to check it out. Jacob offered to bring the car from Hunt Valley to our home so that my family could drive it and check it out. I was so impressed that he offered to do that & we wound up purchasing the car from him. No other sales person that I had worked with prior to Jacob & after Jacob offered to bring by the car to my home. It was so helpful that Jacob listened to me & respected my concerns & wishes, instead of trying to push me into making a purchase. Jacob made all the difference in whether or not I purchased my car prior to Thanksgiving.

Great customer service!

Very friendly and professional staff . I was in and out in about an hour.

Very customer friendly experience. Staff is helpful and knowledgeable.

The service staff is top notch! Always excellent and accommodating.

The customer experience that John V delivered was excellent! He went above and beyond to help us pick a car that best fits our need. Everyone we?ve encountered were extremely pleasant to work with. Will definitely recommend to friends and coworkers!

Courteous and helpful. what they say and in a timely manner.

They do a great job every time I get service.

As always, all aspects of visit were outstanding. Service personnel were friendly, informative and helpful. Hats off to the service coordinator and service manager.

Finally got my replacement airbags for my C300 in stock and they replaced them in a half a day. Service was great.

I had a good experience at Mercedes-Benz of Hunt Valley. When the thought of buying a new Mercedes crossed my mind, I was quite nervous stepping into such a dealership but I found the atmosphere inviting. The sale process was not the easiest but in the end I reached an agreement I was happy with. My first Mercedes here won?t be my last.

Courteous and informative. They offer Express Service. There seems to be a very set of people at the Hunt Valley location. They did however forget to put a return a cover over the fuse box on the passenger side. Also there are scratches in the paint on the left rocker panel and I only wear soft soled shoes EVER. I will address this early next week and expect things to be rectified.

The whole management team from the top to bottom will not work with customers on pricing. They also have a $300 fee to buy there that is not a mandatory state fee. Also tried to throw in a $199 online fee and I didn’t even inquire online. Profit at this dealership supersedes customer service and customer relations. If I wasn’t tired on the car buying game I wouldn’t have purchased from this dealership. Paid a little more and now I know that I’d never buy from them again.

Great service department fast and reliable. Nice waiting area and service writer John was on top of my service and let me know as soon as it was ready because I was waiting for it.

The service guy was very short with me. They basically charged me $250 for a oil change and called it an A service.

Madison S was a great sales representative and I recommend her for your next buy.

When I bought the car I also got the extended warranty, being told that it would cover everything but tired and oil changes pretty much. That wasn’t the case when I took it in 3 years ago for a driver side window issue which I was told would cost $700 to fix. Then I went in for my airbag recall, to be told there was a wiring malfunction....not an airbag issue...and that wire would cost $830 to be replaced. Then I was told that I needed new tires, and for $550 per tire they would be happy to help me. I decided to take my business to a local tire guy who did it for half that price. Then I got an email telling me how excited they would be to buy my car as a trade in. However, that quickly evaporated when I indicated that I wouldn’t be buying a new car as a replacement. The GM even emailed me asking for feedback which I provided with my name, email and phone number. Oddly, he never contacted me again. They care about one thing only: making their money. If you legitimately want this dealership to look out for you, I think you will be sorely disappointed at how they are opportunistic and thoroughly overpriced. My recommendation: don’t buy Mercedes. My backup: if you must have the Mercedes, don’t take it to this dealership to be serviced. They have made it easy for me to walk away from the brand and I would encourage the rest of you to do so.

It’s a shame that the standard dealer response is to publicly offer a call with their GM....AFTER I have already been blown off by the GM who has received voicemails and emails with my contact info....with zero response. Maybe instead of automating a Politically correct response on a public site, you could just follow through on the requests that come in when people aren’t watching? It is very very hard to make me angry, but this dealership has done it after 4 consecutive bad experiences and over $7k in repairs and maintenance in the last 24 months on something that had an extended warranty. The ONLY good thing about this dealership is Anastasia. The rest....a blight upon the brand and the reason I am NEVER buying a Mercedes again. Good. Riddance

Customer service is amazing and the sales representatives are not pushy. I love the fact that the showroom and service center is immaculate.

Everyone was excellent and excellent customer service

6 hours later and still no diagnosis. Not impressed with the shabby treatment.

I lost my key and had my Benz towed to the Hunt Valley location. At first I was told that the new key would be $450 two days later they said it would be $571. Secondly I decided to get the service done on my car because it was due, a whole two weeks later and $2100. the service was NOT done! I’m very patient and I called every couple of days and I felt that my car was just sitting there, until I had to get upset for them to get it done. I told them at 10 AM in the morning on my last call that I wanted my car back that day he said it to be ready by noon if that’s all that it really took what took so long. 3rd.....The service worker told me it was ready and all cleaned up so I went to pick it up and the car was completely dirty. AND HERE’S THE KICKER a WHOLE entire piece was missing from the front of my car!!!!! They did not tell me they waited for me to get home in my driveway to notice it!!! it was the area where it was towed, either one of two things it was never replaced or they lost it and don’t want to take responsibility for it and then they asked me if I have the piece!!! WHAT?!? I’m not a tow truck driver or mechanic why would I have this piece with me!! I called the Mercedes roadside assistance to come pick the car up and now Huntvalley is telling me they don’t know who the tow truck driver or the company was! There’s got to be a trail or some paperwork. I am so beside myself and I want a result and I want the piece put back in the front of my car ASAP😤UNBELIEVABLY

I am very satisfied. I am a long standing customer

Shawn H was awesome and the body shop etc did an amazing job!! yes! I would recommend this shop to everyone. thanks again!

Everyone in the service department was helpful and I appreciate their recommendations.

I would like to thank Marshall Sanders,Arnoldo, John Davenport, and Rene’ for all their help support and assistance in making my Mercedes buying experience special. I bought a 2019 denim blue A Class with all the technology. They guided me through the process with ease. Arnoldo explained everything about the car and took a long time with me which I appreciated. I also received two keys with pink keychains. So sweet! John explained all the details about options and coverages available and made me feel like an old friend. Marshall is so kind and always helpful and kept me constantly informed of the progress when the car was being built and delivered. I couldn’t be happier. Thanks Mercedes Benz of Hunt Valley.

I had a good experience. I flew in from Charlotte and Jack picked me up and took me to the dealership where I completed the car buying process. I was told that the car was perfect but when I got there I found a little dent on the drivers door and some orange stain on the carpet behind the drivers seat. I know it was a used car but make the customer aware or fix the problem before I fly in to pick up the car. Overall I was please with the experience at Hunt Valley MB and I would recommend them to my friends and family.

We had a very good experience working with Josh and Jim the sales Mgr. they gave us a great deal and my husband is very happy with his 2019 Mercedes! Thanks guys!

It took 2 hours to perform oil change and routine service check. I just feel this is too long. Also I asked for an estimate to have a scratch repaired and still have not heard anything and am wondering if it was even evaluated. My free time is very limited and I am disappointed I had to utilize unnecessary time for this service.

Service advisor John lacked tremendous customer service Dropped my car at 8:20 did not hear anything until 5:10 for a ?hook up? to their computer system for diagnostic. To make matters worse, on my way to the dealership the left tire pressure displayed the warning sign that it was low, picked up the car and they hadn?t even filled the tire with air Bought my vehicle here and have had it serviced here for the last 7 years after this will definitely be finding a new place. Personnel is severely lacking

Where do I start? Marshall Sanders has to be one of the worst salesman I have ever come across in my life and thats saying something because I have come across many! He is more concerned with proving his point and being right then making the sale! We had emails back and forth where he defended his dealership having "no haggle" pricing. When I told him I had never heard of that he wanted to argue the point and try to get the last word in by continuing to email me. I told him we would agree to disagree and I was leaving it at that. Then his Sales manager Rachael Holderied emailed me the following morning and said that they would negotiate the deal and to please come up to the dealership. I told her that if they would negotiate I would make them one of the stops at several vehicles I wanted to see. Saturday I called the dealership and asked to speak to the finance manager because I had just paid off credit cards in full and wanted to question the rates for a loan and whether I needed to wait to purchase until the payoffs had reached the credit bureaus because I wanted a very low rate. Rachael answered the phone and said that there wouldnt be a problem and that she would handle it and get me a very low rate as long as I had receipts for the payoffs (which I do)..They then emailed an "appointment" which I never agreed to a time last monday afternoon. Upon arriving Sanders acted very nice in person and asked me to test drive the vehicle. I was mostly happy with it other then some paint chips and worn tires all the way around. we sat down and he asked if I was ready to purchase? I said no not at that price. He then tried to give me the "no haggle pricing" speech which I said I already spoke with your sales manager Rachael and was assured the price was not set in stone. I was presented with a contract that had the no haggle price of $18,852 plus a $300 "Processing Fee" Which I wasnt told about prior and also $40 of "other fees" which no one had an answer to!!! He then got another manager to come over and asked what they needed to do to complete the sale. I said that they needed to drop the price and the tires needed to be either replaced or the price adjusted because I would soon need to replace them myself. And I wasnt paying a processing fee that I didnt agree to or was told about...He said everyone charges that fee! He went away, got the General Manager Bob White who came over and asked me the same thing. I told him what my concerns were, he then went away, the previous manager came back and I told him that if he would sell me the vehicle for $18,000 instead of $18,852 I would take it then. He went back to his desk. the previous manager came back with the contract and a note saying he would cut me a check for $853 an obvious kickback to buy the vehicle keeping the original cost on it plus trying to charge me the processing fee, other fees, and more in state tax. I agreed to the price after driving over 2 hours and waiting at the desk. after more waiting, signing documents, and then having to get on the phone with my insurance agent my finance paperwork was taken over to them. I waited and waited waited and was told that they were "working on it" then finally came back saying that they could only talk to a few lenders because it was a holiday (memorial day) which I was also assured wouldnt be a problem. and that they were having trouble getting a great rate because my payoffs hadnt been adjusted by the credit bureaus! This waiting went on till nearly 7pm monday!! I asked the General Manager to find out what was taking so long and he started to go back and then started talking to another customer and went outside! I went to the door, then sat back down then went outside where he continued to ignore me and talk to the other people. I came back in and told the other manager I need to know something now or I am leaving. the finance guy came out and said he would work on first thing in the morning. so I drove back home again over 2 hours

Everyone is very pleasant.

Wonderful experience! One of the finest car buying experience In my life! Our salesman was Outstanding!!

Great experience from Rachael, Aaron and John! Process was smooth from week of interaction and planning to delivery.

Service advisor was ready at the appointment time, loaner car was new and gassed up. Everyone was pleasant and helpful.

Annual service, it was as expected, no surprises and the service representative was competent and courteous.

Went in on Friday May 3rd. Went in for parts. The gentlemen helped me and sent me to the cashier, where as usual, there was no cashier. I chose not to wait too long and went to the front counter to ask for help. The gentleman there said he’d send her right over. Well, she still didn’t come and I didn’t feel like waiting. In my hand were my parts and my printed computer receipt. On that receipt has your name, phone number etc. I left everything on the counter and walked out. Today, 3 days later, no one has contacted me about the merchandise I left on the counter. Very unprofessional and inconsiderate since it had my personal info on it!

They do take care of me very best service and I will recommend anyone else

I was in and out in of this dealership in less than an hour. Upon arrival, my paperwork was awaiting and ready for me to sign. The sales rep and financial team were extremely professional and answered all my questions with ease. They were even able to get my payments where I needed them to be without a ton of back and forth negotiations. They made me a priority. By far the best car buying experience I've ever had.

I was in and out in of this dealership in less than an hour. Upon arrival, my paperwork was awaiting and ready for me to sign. The sales rep and financial team were extremely professional and answered all my questions with ease. They were even able to get my payments where I needed them to be without a ton of back and forth negotiations. They made me a priority. By far the best car buying experience I've ever had.

I usually have had a great experience with this dealer. This time they were so out touch with me as a customer. I only want to deal with Anastasia, she is by far the best.

I had an oil change for my car and from the moment I arrived, I felt at home, comfortable and the reception was great. My car was done in due time.

I'm a new Mercedes owner and I had an issue that required me to visit a Mercedes dealership. Making the appointment was easy, and my visit to the dealership was better than expected. The issue was resolved, and a recall was identified and also corrected. Time required was minimal. Overall, a decent experience.

Finally bought my dream car and the purchase was the best experience I've ever had! Fast, friendly and efficient. No complaints at all!

Bought a used MB C300 at a fair price. They had 1 key and i was told they will get the 2nd key from previous owner. Previous owner then informed them they didn't have another key. They are charging me big bucks for another key. How does a dealer sell a car with 1 key and no owners manual. I'm well aware the owners manual can be read online. but we like a hard copy. We shall see how this relationship pans out.

Don Levine was very helpful and not pushy. He did everything to make us feel comfortable. This is our 1st Mercedes and it went very smooth.

The managing staff of MB Valley Motors has gone to complete garbage. Rude, incompetent, lazy. Liked my sales rep. Nice enough guy. What happened to the old staff? Won’t be buying from there any longer.

Excellent....courteous/professional service.........

The new car sales reps were great and courteous( really, they spent a lot of time with me). However, the service left much to be desired. They kept my car for a week and it ran worse than when I brought it to them. They charged me almost $1500 and neglected to do basic things like change an air filter. $32.00. Which is why my engine light was on! They can't get a half of a star from me. Buy a car there, yes, but as far as service, I would not recommend any owner use them. Go to Owings Mills or Catonsville. Be warned!

I had a wonderful experience with Marshall Sanders. He and sales manager Rachel were responsive, prompt and lovely to work with--never too busy to help or answer questions--nor or too pushy. Sam was terrific in explaining the connective aspects of the car--he has a great customer first attitude. Marshall's patience, and creativity was greatly appreciated in getting through a few hurdles that came up, so terrific. Loved working with the team at Hunt Valley! My thanks to all!

Excellent service. I will definitely return for future service needs

Very Top Notch experience in buying our new E400. All the folks there were extremely personable, and professional. A special thank you to Keane Chamberlain who is an outstanding sales person. You can tell that he loves his job. The experience that my wife and I had was the best car buying we’ve had in our 45 years of marriage. Than you to all.

The customer service is amazing!

The customer service representatives are very professional. I have been going there since 2004 and the service has aways been the same! I only take my to them. Keep up the kindness, the friendliness and the customers coming back!! 😀👍🏾

My wife and I recently purchased a new GLE 350 and had a wonderful experience with a truly dynamic sales team. We had the pleasure of working with Andrew (Sales) and Sam (Product Guru). Both of them demonstrated the exceptional ability to build strong rapport and develop real trust through their attentiveness to my wife and I and overall strong knowledge base for the vehicle we were looking at and ultimately purchased. We did not feel pressured, but welcomed at all points of our experience. We feel that we made a few new friends in this whole experience. Thank you, Andrew. Thank you, Sam. Thank you to everyone we spoke to that made this process seamless, enjoyable and above expectations. From start to finish,this was a personal approach to understanding our needs and making the right fit for us. We couldn't be happier!

John at the service department was once again excellent! Smooth and easy and I felt very well taken care of.

Marshall and the team were amazing. I absolutely love my GLC 300. They made buying my first Mercedes super easy. I highly recommend Marshall. He has amazing knowledge when it comes to Mercedes features and a great temperament. I’m

Everyone was very friendly and helpful. My salesman Sam was very knowledgeable and a pleasure to work with.

My husband contacted the dealership inquiring about a specific vehicle. He was informed that it was ready and encouraged to have me come to test drive it. I drove the nearly hour and a half to the dealership, pre-financed papers in hand, only to be told the vehicle was being checked over prior to sale. At this point I was confused- why would it be posted on their website with a firm price if they had no idea as to the condition of the vehicle? Additionally, it was heavily hinted that others were interested in the vehicle and perhaps I should look at these other vehicles. After waiting for a manage (I did not ask for one- I had chalked it up to miscommunication), I was told the exact same thing. At this point, I felt as though MB of Hunt Valley had no respect for my time. I was correct. I gave my info and informed them that I preferred to be texted as I couldn't answer my phone during the work day. I was frustrated at the lack of organization and communication within the dealership, but decided to show grace despite the day wasted driving three hours when I had other things to do. This was a Tuesday. The car was supposed to be ready by Friday or Saturday. During that time, I received two phone calls and an email encouraging me to test drive the vehicle. Yet, when I checked, it wasn't ready. The next week, my husband contacted the dealership and was told that the vehicle was ready for a test drive. They encouraged him to schedule a test drive for 7pm that evening. He informed them that between work and doctors appointments, I could not make it that evening and the weekend would be better. So of course, I received an email confirmation of my appointment for 6pm that evening with an assurance that I would be contacted personally to confirm. I never was. A day or so later, I received another phone call. This one informed me that they were sorry, but the inspection found that the turbo was blown and the vehicle would be placed for auction. This brought me back to my earlier confusion...why price it and post it if the dealership doesn't even know the true condition of the vehicle? Later that day, I received an email telling me that the vehicle was ready and I was welcome to schedule a test drive. I sent a reply, sharing my frustration with communication gaffs and conflicting information. The response was an apology and claim that the vehicle was indeed going to be auctioned rather than sold. My husband recently checked the VIN number. The vehicle was sold- not auctioned. What I believe happened was the dealership got their stories confused because they did not connect me with my husband. He is deployed, so his communications were primarily through email. That is why one story through email and one through the phone. They were trying to keep multiple buyers on the hook. The result was more time wasted than is acceptable in my book. I was ready with financing and a down payment. Instead I was jerked around as they cast for better fish. I don't appreciate dishonesty.

My experience was great. Wayne is an awesome attendant

Repair on MBC-Class by MBenz of Hunt Valley. Excellent service and professionalism. Timely and well-educated. BTW - they helped me out with my MB and I did not even purchase it from them. Class A dealership and service! I will be buying from them in the future for sure!