Recent Reviews from Mercedes-Benz of Hunt Valley

Sam my service manager cleaned stains off my car when I was there to have a battery replaced. He goes beyond what is expected and always provides excellent service.

I like to thank Mr. Jim at AutoNation Repair Center, Jessica and the mechanic Johnny. I had issues with my vehicle and they took care of the problem that I have with compassion and understanding

Seamless process of checking in, service done on time. Treated with professionalism and courtesy.

Excellent customer service, professional and knowledgeable, keep up the great work. Sam service advisor is great. Thank you.

The car pick up process was very slow. It took me 13 minutes to get the car, that was supposedly ready for pick up!

Sales is friendly and helpful. It’s a nice experience to buy a car here.

Absolutely excellent. My advisor cares, he was helpful and made me feel like it was his vehicle. Very professional. It was a Great experience.

Excellent customer service from Sam, who always provides professional, thorough, and prompt service.

My service advisor, James Artis, was very helpful.

Great experience they did a good job on my truck I would definitely recommend them!

Very good 👍🏽

Everyone was so pleasant and willing to help. My experience was great!

The customer service on the phone was friendly and helpful. Then after the service was completed the service writer was very detail and throughly of what need to be done and advised what should be completed. Definitely a place I would recommend.

Incompetent liars. Telling to tell me $3000 work needs to be done, when all I needed is a $4 washer. Every day they said my Mercedes will be done next day. Everybody is blaming others and tell you lies without hesitation. Minus 5 stars. Liars liars liars

Like my car, not thrilled with the customer service, sold my vehicle to them on 23 Feb 22 as a trade in and they have yet to pay it off. Lack of care and communication. Will update with actual timeline. 3/10/23 still not paid off.

Great Experience. Jessica was helpful and straightforward with advised services. I drive a few extra mile to visit versus the Benz Service closer to me.

John my service advisor is amazing . Always available anytime of the day with excellent communication and knowledge.

The worse experience ever. Sale person was not knowledgeable of the vehicle & the manager didn't help. I have been wait over a week to get my refunds & still haven't received. I do not recommend this dealership to anyone. I have purchased 4 mercedes as of today & this experience was the worse by far.

Personable and professional customer service as always!

Great customer service. The parts/service manager was extremely helpful when addressing an issue with my fuel door. The service advisor was equally as helpful.

Shout out to Sam and the service team for going above and beyond. They kept me informed every step of the way and made sure I was taken care of.

I was greeted immediately when I arrived. My Service person was John. He was very pleasant and he offered me a loaner car while my services were completed. He walked with me to my car to check it in etc. I am always treated very well whenever I am there to have my vehicle serviced. Awesome atmosphere ...

Friendly, efficient and honest. Jessica was great with communicating what was happening and answering all of my questions.

Recently I had a slight issue with my truck's spare key! I was met with James Artis!!!! He went above and beyond in resolving my issues. Thank you James of Hunt Valley!!!

From start to finish everything was good. Sam was very helpful and insightful. I also liked that they sent me a video about the additional service I received.

From the moment I scheduled the service to the moment I picked up our vehicle, it was a wonderful experience. Everyone was very personable and went above and beyond to ensure our needs were met. James was great with communication and was very accommodating. Danielle was great as was the “shuttle” driver. I would highly recommend this dealership!

I had taken my car to Mercedes Of Hunt Valley after not trusting Mercedes of Catonsville i told service rep Sam that my catalytic converters was bad and he diagnosed it and said it wasn’t so he repaired a part on my car which cost me $700 now three weeks later car doing the same thing now he say it is the catalytic converters. Car was under emissions warranty time I bought car in now out of warranty and now they are charging me $4300. Talked to Service Manager and Store Manager to no prevail. Seems like another dealer not to be trusted. BEWARE

The wait was as described. No concerns at this time.

Jessica my Mercedes service representative was outstanding! Her listening to what I needed done, follow up, updates, professionalism was the best I’ve had for a long time from any customer service in any industry. Communication is key in providing service and she was excellent! Thank you for having her as one of your representatives.

Brian realized there was a much needed/expensive part I could get on warranty. I was very appreciative and Sam is always wonderful to work with!

satisfied customer ! quick and efficient ! meeting our personal needs !

James is a great professional representative for the dealership and and advocate for the client.

Always a costly service, but I leave with peace of mind that my vehicle is well maintained and dependable.

Dwayne Omafodezi is excellent. He is the only person in several states who could locate the vehicle I wanted to purchase. Dwayne is very knowledgeable about the vehicles and a really nice guy. Nick Sutton did an excellent job of explaining the warranty information . I was very impressed by both individuals. They were very responsive and made the transaction seamless. Thank you.

My Tire sensor notified me to check my tire I took my car to Mercedes Benz of Hunt Valley and they immediately took my car show me pictures of my tire pressures inform me of a nail in my tire and pursue two change my tire. They were very professional and friendly . Thanks so much for your timely services.

My Tire sensor notified me to check my tire I took my car to Mercedes Benz of Hunt Valley and they immediately took my car show me pictures of my tire pressures inform me of a nail in my tire and pursue two change my tire. They were very professional and friendly . Thanks so much for your timely services.

Spoke to agent. He gave me 4% for the good credit. I thought the worst case scenario would be 5-6%. At the end of the day they called and told it would be 8.89% even though my credit is good. Wasted my whole day. IMO they are scammer.

I was blown away by the whole experience. Jessica is fantastic to work with and I even got a video of the tech checking my wheels, brakes, and suspension!

I brought my car in for a diagnostic check & a minor repair and let them know I’d be waiting. Sam was my service rep and he was PHENOMENAL and I don’t say that lightly. As a sales executive for over 20 years, customer service is very important to me. Sam, gave me constant updates, explained the findings in detail (important since I don’t speak “car”), & gave me all my options on how to proceed. He even followed up with the tech to find another solution when the first three didn’t work for me. In addition to that apparently there were a couple of recalls/updates for my car so he asked if I minded having them done since I was already there. Obviously, I just can’t say enough. Sam’s personality, knowledge and helpful advice is why I’ll continue to come back (and why I’m writing this long review). Thank you so much for the awesome customer service.

The customer service in the Service Dept at Hunt Valley never disappoints! Brought in a tire going flat and they had me in and out in an hour. With a clean car to boot! Sam and his crew always meet my expectations for what the true Mercedes Benz experience should be.

They did a good job! We were making an appointment very easy. They give us all of the answers very easy understanding. The job is finished on time.

UPDATE: James was an excellent service manager from beginning to end. He communicated promptly and thoroughly via phone, email, and text, he got me in for an appointment quickly, he had a loaner vehicle ready for me when I arrived, and he made sure my car was washed and vacuumed when I picked it up. The repairs were performed in a timely manner, and he let me know exactly what was going on and what the cost and time frame would be as soon as he knew. I was thrilled with his service, and with the entire team in Cockeysville. The receptionist who took my payment and processed my file was also very kind and courteous, and she took charge of getting my car out when there was a bit of a traffic jam in the service area. Skylar was absolutely phenomenal! I had a lot of trouble scheduling my annual service in past years at a different Mercedes dealership, and once it was finally scheduled, there were still headaches and delays. From the moment I explained my situation to Skylar, he took ownership of it and fixed everything in less than a day. It turns out that my maintenance plan had been entered incorrectly by the other dealership and the expiration date was set to the day after the start date! Long story short, Skylar sorted everything out, got me on the schedule quickly, set me up with the promised loaner car in 10 minutes flat, and had my car finished at the time he had promised. The whole process was so smooth and hassle-free in comparison to my previous experiences that I wish I had made the switch years ago. Thank you so much!

Great experience my service advisor James couldn't have been nicer cooperative

The staff at Mercedes Hunt Valley are top notch professionals who show that they really care about their customers. They always treat me and my vehicle well. Always keeping me updated about the status of my car and making me feel important.

Great attitude

My Service Advisor, Sam was very professional in the execution of his duties. He provided me with daily updates on the status of my repair work-without me having to call him.

Excellent service

I will literally never set foot in this dealership again. The so-called customer service with which I was provided was such a terrible joke I couldn’t even laugh. God gets more laughs and Voltaire was still correct. I pulled into the service bay gleeful and excited to purchase a new vehicle; I had playing from my car speakers a video that I had shot in my Mercedes some friends of mine who happened to be freestyling about driving around in a Benz. I figured given the joyous occasion of trading in my baby for my new baby, the staff would be exuberant and excited to join in my celebration. I could not have more been wrong. My ascertation of the situation is that every single human being I came in contact with at the dealership today made a terrible mistake of judging a book by its cover and then not taking the time to read the book to find out whether or not the assumption was correct. I won’t get into any more details than that, but suffice it to say if I was the person in charge of who works there and he doesn’t, I would literally fire everyone. Except for Caleb. Apparently it was only his third day there, so he was not the least bit prepared for what walked in the door. So he gets a pass. Not his fault. Apparently no one else was prepared either, however. I mean, I've been in the car business myself for over a decade. If someone drives up in a sparkling Iridium Silver Metallic 2014 E350 dressed in the outfit I was wearing (classic limited edition Ecko Unltd T-Shirt, sky-blue and gold Broad Street Bullies Flyers New Era fitted, white Pumas with AMG PETRONAS on the sides and a three-pointed star on the back) with Gucci stripes across the top of the rear window and a jewel-encrusted gold crown on the middle rear headrest, you might want to take a second and think about how you might go about addressing that customer. The fact that someone who was “in charge” had the audacity to tell me I was disrespectful is ludicrous, along with another manager trying to explain to me why the customer isn't always right. Shameful. Despicable. Atrocious.

James was awesome! Very helpful and courteous!

All work and as explained prior to starting the service. The parts took a couple of days to come in. I was without a car over the weekend.

Came from out of state to look at a vehicle, after taking a test drive wanted to move further into the process of buying but waited for an hour as the GM was interviewing a potential employee, felt as if my time and my business didn’t matter.

I cannot recommend this dealership to purchase a vehicle from as they lie to there customer about Mercedes-benz policy we it is something they just made up themselves. Mercedes-benz does not require a credit check for wire transfers or cash deals. You cannot require a credit check if your buyer doesn't need to use credit. Tarig Ellis was my salesman and there finance Manager hung up on me while I was talking to him. I didn't know Mercedes-benz Benz hired 5year Olds. I expect the owner to reach out to me.

Too shelf experience. I worked with Dwayne in sales and Rene in finance. They were very attentive and worked to get me what I wanted. They went way above and beyond. I highly recommend working with this team.

I love going into the Mercedes dealership to service my wife's car. It has always been clean and the very inviting as well as professional. My time is valuable to me so I love when someone else recognizes this and responds accordingly.....great experience!!

Sam Wu is excellent! He provided prompt attention to me and my vehicle.

I was on the fence about a few different cars. Until I saw the 2022 Mercedes Benz C300 4MATIC. Man it's definitely a dream machine. Great ride and comfort you'd expect from a Mercedes. I made the right choice. Glad I chose the Mercedes. Or so I thought. In November. 5 months after getting my brand new car. I had an issue with the Infotainment system. They said the computers were not communicating with one another. They said whatever the issue was fixed itself. After having my car for 2 weeks. Then 3weeks later in December. Same problem. They said they swapped out the computer fix a blown speaker which I was wondering how blew, seeing I haven't been playing my music loud. Then yesterday January 25th. I was driving and the Infotainment screen went black heard a popping sound, thought for sure the speaker had blown again from the sound. I don't think it did though. I don't know weather or not to be angry. I can say I'm very disappointed. Mercedes being so prestigious and all. I need answers.

PLEASE BE AWARE this location is having issues with the credit and or debit systems. Would not have car serviced here to say the least.

The after-sales service here is very good and the attitude is very good.

James was very polite and helpful. The waiting time was also short love it

I'm giving a rate of 2 stars only because my son loves his car. However, I would really think twice about returning as the finance person Rene spoke not only to me and my son, but to his staff very condescending. He even scolded the sales person telling them to "pay attention" as if they were a child. He also included in the original purchase agreement fees that should not have been causing further delay due to the agreement needing to be redone. Never again as long as he's there.

After our initial order came in wrong, they were able to find a replacement for a good price.

As always, Sam in service was excellent and helpful. Making the whole experience easy for me.

I bought my new GLE 350 from here and the entire experience was exceptional.Many thanks to my sales Walter Romero Martinez, he was very compassionate and friendly and answered all our questions. I highly recommend this dealership!

After spending over $2k on a major service on my G550, I have had to bring my vehicle in now 3 times to fix the same issue. The tire pressure monitor will not reset after the service and now I have to again drive 45 min and wait to have it looked at again as well as after a major service the oil light on the panel was on as it needed additional oil. Now I have a lighter not working that was working and a tailout out as well. All at once after a sensor. Not what I expect from Mercedes Service. Update: Well, thanks to Eric, the Service Manager, my G550 was finally fixed properly. Eric took the extra time to make sure all the items were taken care of and properly repaired. Thank you Eric. More attention like this is needed to make sure this happens the 1st time. Thank you. Since this incident, Sam the Service associate has handled every repair and service in the most professional manner. Sam has earned my business again.

Did my Maryland state safety inspection there. The staff was professional and friendly throughout the process. John was great in service dept.

Excellent. Very attentive.

Amazing shopping experience,friendly staff and they don?t take long buying process I?m so happy for this dealership and I appreciate Banchalem Urgeha

As always, Sam Wu was professional, courteous, timely, informative and thorough.

Great experience. They only vacuumed one side of my car?

Eman Monroe was an asset to the excellent Sales team at Mercedes Benz Hunt Valley! Fact! He wasted no time getting down to the specifics the customer desired, provided very valuable insight into other areas worth exploring before making the final decision on your choice. I truly appreciated that! The sales people were simply quite professional, respectful, and thorough. Certainly, this is the kind of experience that keeps customers returning again and again. I know I will!

Wonderful salesmanship! Very personalized. They spend a lot of time with you.

Service was fast and friendly.

Jessica was EXTREMELY helpful and informative. EXCELLENT customer service.

Micheal was very professional and knowledgeable about the vehicle I was interested in and he was on top of everything!

Professional and prompt service

This was my first time visiting this location . The service I encountered was great and the reason for my visit was quickly addressed and I was out the door.

John Hawkins is outstanding and is the reason I return to the dealership each time even when it?s a very expensive repair because I trust him.

I have brought several cars but Mercedes in Hunt Valley has been great! Dwayne Omafodezi was very professional and pleasant to work with. I really appreciated his professionalism! I would definitely recommend Dwayne to family and friends looking to buy a new or used vehicle.

I loved how awesome the Mercedes team is at the Hunt Valley location. My only comment is regarding customer lounge. It really needs some updates. Uncomfortable seats, no tables etc. I've been in nicer waiting areas in a tire shop. That being said, I'm extremely pleased with sales and service departments.

Dwayne Omafodezi was my salesman and I had stopped in recently to look at a car from this dealership. I will say that I typically do not enjoy dealing with the hassles of buying one. My experience here was quite different from ones prior. Dwayne was attentive, professional, and very accommodating to all my questions and concerns. In fact, their whole team was exceptional, where I felt that no expense was spared to make me a happy and valued customer. Thank you for working with me, I will certainly be reaching back when the time comes to make another purchase!

Alecia, what is a great help she walked me through the process a greeting from the time we met until the end was great

service is always a pleasure

The service was excellent!! The facility was very clean. I look forward to them servicing my vehicle again.

Cautious service representative. Issues were discussed very clearly.

Awesome

It took four trips to the dealer to complete the work. The wrong parts were ordered. This caused me an inconvenience. However, the customer service service staff ( Jim k. and John Hawkins ) were friendly and courteous. They took the time to explain the problem and were polite.

Mike was great from the time I placed my order until I picked up the car. He kept me posted with emails while the car was being made. I am very happy with the service I received from Mike.

My title expires in two days. I called about 5 people today. The title guy said "I don't take calls." And I can't forward you to anyone. It seemed like a hassle to get this done. Thank god the guy was competent and able to FEDEX another 30 day extension despite it not being his job--I think. I don't know what is going on with this place but I've gotten the run-around since day one. A month after buying the car, my son was getting texts weekly from Elya asking for more information for the bank or they'd have to take the car back! Why would a dealer or salesperson do that? Two months later and I'm still trying to get tags.

My sales person, Alicia Byrd went the extra mile to provide exemplary service. She went out of her way to find the car I thought I wanted and she actually found the car that I needed. She's very professional and personable. Even after the sale, she has consistently been there to respond to questions and requests. I would highly recommend Alicia for any and all of your MB services.

I could not be more pleased with this car buying experience. Having searched online and visited six dealerships of various luxury vehicles, I knew the car I wanted. Inventory is very tight right now; however the team at Mercedes-Benz of Hunt Valley delivered exactly what I was seeking at a fair price. The treatment at delivery of the car made us feel very special. Mike Taylor spent as much time as we needed to ensure we were comfortable with the car before we left, and has remained available for assistance with various subtle features of our new GLE 350. We recommend MBHV without reservation!

I wasn't intending to purchase a vehicle - my husband had other plans... The whole experience was very low pressure. We wound up driving out with a new vehicle.... Very smooth experience, our specialist was supportive and knowledgeable. I'd highly recommend.

I found the Audi SQ8 with all the options I wanted at MB of Hunt Valley! I had a little trouble communication with the 1st salesman, I expressed my concern and the sales manager took over and everything went better than expected! The purchase was smooth and the shipment of the car went as planned!

My service advisor really took time to explain things to me and I appreciate that

My 2019 C43 needed the 60,000 mile service. The only person I trust with my car is Sam at Mercedes Benz of Hunt Valley. Sam is incredibly knowledgeable, professional and truly a great person. If you want the great service that you deserve, Sam will not let you down.

I had a 2023 Mercedes 300 GLC Coupe built for my wife for our 10 year anniversary. Samuel Mwaura and Nick Sutton were phenomenal and simplified the process. Sam consulted on the build, provided shipping information (and ship name from Germany that I was able to watch HAHA), reviewed vehicle features with my wife, and put a white bow on the vehicle. Nick was able to get our rate down over a full percentage point and I've never purchased a vehicle and signed all documentation in such a short amount of time - in and out. Great guys! Great experience Mercedes-Benz of Hunt Valley! Happy Holidays! Joe & Genene - Baltimore, MD

Always great service. Came in for a tire replacement, and got several recalls taken care of (without having to ask). I’m always helped by Sam Wu. Thanks for everything!

Wonderful service and great people

I love visiting Mercedes Benz of Hunt Valley. While my vehicle was being serviced my advisor Mr. Wu sent me text with videos of what needed to be done. Also Mr.Wu gave me a lot of advice about my vehicle. I also enjoyed the customer lounge while waiting for my vehicle. Thank you Mercedes Benz of Hunt Valley for relaxing experience.

Service Advisor was excellent. She was personable and knowledgeable.

They helped my mom get a new car, Elza was very helpful and so nice he set everything up for us because we are out of town customers. He got everything done and we pulled off in her new car within 45 mins!!! Thank you so much!

We totally went to a different dealership to look at a vehicle and after being disappointed by their lack of customer service decided to check out the preowned vehicles at Mercedes Benz of Hunt Valley. I am so glad we wondered in!!! A HUGE thank you to Walter for helping us get into our new vehicle. I could not be more pleased with the service you provided us today.

After talking to EVERY MB dealership in MD, we decided to go with MB of Hint Valley!! Great dealership to work with! Love the professionalism! I would definitely come back for future purchase!

I talk to the sale manager and gm from the shop. We agree on pricing and got an approval letter to but a car. But instead they went and sell it to someone else wasting my time and everything. If they was going to sell it why ask me to do financial paperwork and sign the price they quoted me. Very very unhappy with the service.

Am not a review person but i was very happy with the service I got from Banchi. She was my salesperson very friendly lovely and sweet......even after the sale will call her with questions she always answere even on her day off...everybody going to mercedes benz on hunt valley please please ask for Banchi she is the best in their women power

Very nice staff and clean facility. Was told by two different employees that I shouldn’t be there more than an hour and half. Was there for over 3 hours. Other than that really good experience alz

Excellent service and excellent experience with the loaner car.

Sam Wu was the representative who assisted me. He was excellent-----courteous, knowledgeable, responsive to my concerns. You could not a better person representing your business. (And FYI I am not one to issue compliments lightly.)

I made a review after purchasing a car for my son on October 17th 2022. I put $6K down and was “apparently” approved financing before we left. I decided to co-sign to get my son’s credit going. Since then, my son has been texted weekly asking for proof of residency, insurance, photos of his IDs, etc. He was even told the car may have to be returned!!! As the PRIMARY owner of the car, I never received one message. A month later. One full month after receiving a loan through a bank and already having begun payments, I get an email saying the bank needs a photo of my DL and proof of insurance. I’ll be honest. I don’t trust this dealership anymore. I initially gave a good review but now this is just ridiculous and has gone on way too long. A FULL MONTH. We’ve had the car. I don’t get it. I did t want to name names but our salesman, Elyjah Birikov, was t replying to me when I asked why this had taken so long. Just “I forwarded your email to our accounting department last week. I am not involved in the Titling, or banking process…” Oh but you ARE! From the very beginning you are! How are we able to leave the lot? You handed us the keys!!! I sat down with financing and they tried to get me to sign up for civility’s things for a used car. Common, yes, but we made a deal. I put $6k down! Y This business is putting me and my son on a bad foot and maki g my lesson in credit establishment a joke.

This will be the last time that I bring my car to this dealership. I don't have any trust that the repairs they say are needed are truly needed. How does a 60,000 miles service checkup cost almost $6,000???

I dealt with Sam in the Mercedes Benz Hunt Valley service department and he was just great to work with throughout the process.

This was my first experience with Mercedes of Hunt Valley and they were great to work with. No games just a great car at a very fair price. It was obvious that customer service is a top priority.

Excellent and efficient service. Very fairly priced. I?m impressed.

John was very professional and provided outstanding customer service.

I purchased a 2013 S550.When filling out the paper work, I didn't have a real sales Person. There was a young lady who kept running back and forth to the finance person instead of sitting down with me at his desk. They kept rushing me to give the the down payment and not taking care of the warranty that comes with the car. To thus day I still don't have the warranty that I saw.I left a message for the GM to call me about this matter. He has not called me yet. Now I found out that I don't have the wheel lock key. Beware of them rushing you for a down payment. Make sure you get all the paper work that you need and make sure the paper work says what you need it to say. Be aware of this dealership.

Service manager Sam provides absolute first class service.

I went for a job interview...but I also arrived early, so that I could assess, the place. No immediate "bum-rush", by the sales force. The sales floor was neat and clean...as was the service area.

SAM WAS EXCEPTIONAL. HE WAS VERY KNOWLEDGEABLE. VERY ATTENTIVE.

I had a very good experience with Elijah at MB of Hunt Valley. I found the car through a friend who was also looking at a car at the dealership and I saw it online from the minute I contacted the salesman Elijah he has been nothing but helpful and friendly as was everyone I had contact with at the dealership. I was able to make a deal without a lot of back-and-forth Pick up a car that I was extremely happy with.

Sam is the best customer service rep! He gets the job done!

I had a great experience at Mercedes Benz of Hunt Valley. From the moment I walked in, the staff was friendly, and most important, there was no pressure. Elyjah was my salesman, he answered any questions I had and was a pleasure to work with. I found the car I was looking for, and the deal went very smooth. If you are looking for a new or used car, I would definitely give them a look.

Jason A. was the absolute best service manager I've dealt with at any dealership. Service was quick due to Jason going the extra mile and securing needed part quickly. Eugene

EXCELLENT! EXCELLENT!!EXCELLENT!!! Mike Taylor did a great job getting my new vehicle and making sure I understood all accessories and adjustments. Could not be happier!!!! Thanks Mike!

Worst dealership ever they treat very bad I don’t recommend nobody there

Excellent service. My rep Sam always helpful and professional. Specially since he does an outstanding job on handling my warranty company. That is very important to me.

Ask for John at servicing department. Provided great service and got in and out fast. Highly recommend.

I had an annual service due, my service advisor was Sam Wu. He was prompt, courteous, knowledgeable and fair. The service was conducted professionally and on time.

I would recommend Mercedes-Benz of Hunt Valley time and time again! They helped my mother with a purchase in 2018, helped me with a purchase this past weekend and we’re already preparing to pay them a visit again soon. Sam Mwaura is the absolute best! He made things so easy and had us laughing the entire time. I cannot recommend Sam and the team at MBHV enough!

While I registered the car for MD inspection, the car was standing there for more than one hour. Once I let the representative know about it, it was clear that they forgot about the car being lined up. I waited from 10:30 to 2:30. Four hours. When the car was brought back to me it was not washed and it was not cleaned as the custom goes. It was a very disappointing experience to say the least. Jessica tried her best to make it pleasant but the place is not what it used to be. Dr. S. S. Saar

While everyone in the service department has been very nice, I have not received a service i requested the last two times I visited. I requested that my car be washed and vacuumed while it was at the dealership for multiple days. I was told vehicles are always washed and vacuumed before being returned to customers, and that I did not have to request it. Twice I have picked up my car in the same condition in which I left it.

Oil change. Remote key battery replaced and car washed without requesting.

Mr. Wu always provides top-notch service, when i bring my vehicle to MB Hunt Valley.

Courteous, customer service i give 5 stars. I will make this my new service option to do maintenance on my car.

My service advisor Sam from the service dept is beyond amazing! Definitely Mercedes class customer service.

Great service and communication. Highly recommend!

The entire experience with Mercedes in Hunt Valley has been great. The team is very professional and pleasant to work with. We really appreciate Sam who is so easy to work with and helped us so much to make it happen. At the end when we received our SUV we had lot of good surprises we didn’t know that the Mercedes team does for your car. Definitely a Mercedes fan for life!

I got a flat tire so was frantically searching for a place to tow my car to. But since my car was due for a Service A I went ahead and got it towed to the dealership in Hunt Valley. They were able to get me all taken care of within the same day (which was perfect because this dealership is close to my work but still 30 mins from my home so I didn't need to get a rental car). Jessica took care of my case and was so patient with me, so would really recommend her for service, (her rating would be 5 stars). I'm giving the location a 4 star review though because I asked them to vacuum and wash my car but there is still dog hair (from when my friend sat in my car and had her dog's hair all over her) and there was some weird chunky white residue all over my new tire and the rim. The residue hopefully will just wash away in the rain. But overall a great experience.

Terrible group of management, no follow through no sorry for not doing things wrong. so sorry i every bought a car there won't make that mistake again, Nick the gm No concern for customers i think i will see them in court soon for they lack of doing the right thing

Service was comprehensive and pick-up was made to be convenient.

Professional service always.

My experience at the dealership service person Sam was well above exceptional, the care and knowledge he conveyed in our conversation made me feel comfortable about my choice of dealership, thanks for everything

Getting my car serviced at Hunt Valley Mercedes/Auto Nation has never been easier. I get email reminders and Sam, my service person, is a delight to work with. You really can't get better service! I have gotten a loaner, but usually wait for my car, so sitting in a comfortable shop is appreciated.

Extremely disappointed that this company doesn't stand by it's word.. I was made a promise by the manager Alex Hafer after buying a vehicle that should not have passed inspection..didn't drive over 70mph because the computer was broken..how was this not caught if it was inspected? Pipe fell off due to rusty bolts shortly after purchase.. the vehicle still has a issue.. thank God I bought the extended warranty.. hopefully they don't try and stiff me with that🙄..he stated they would pay my first car payment.. 2 years later I'm still waiting.. smh.. nice people until they get your 💰

Fast and outstanding service. Courteous personnel

Wonderful and courteous staff, very clean environment and knowledgeable technicians who worked on my vehicle!

Made the buying process easy. Everyone was friendly and accommodating.

Great service advisor, John Hawkins. I am pleased and will return for service and when the time comes to get my new car.

Mercedes Benz of Hunt Valley employee Josh was absolutely fantastic. He was professional. He called before hand to let me know when he would be arriving. He explained everything he was there to do and doing. Absolutely a trustworthy experience.

The team did a great job of fixing my vehicle timely and getting back to me with updates as needed.

I have been charged for work that hasn’t been done. They have had my car for extended periods of time. They have also lost my keys while doing repairs. I’m not happy.

Everything was fine. The service associate was terrific.

Customer Service was great. Jessica always kept me informed and updated on my services.

My man Brandon took good care of me. I didn't feel like someone was trying to force me into a car. More like he tried to find the right car for me. What I wanted and what I could afford. They have a family feel when they're working with you.

I would like to give special thanks to Mr. Mike Tylor . he made our dream of owning a mercedes gle 450 2023 come true. he is very friendly , cheerful and always gives us the best he can .

Visit was for combined warranty work and preventive maintenance. John Hawkins was stellar, excellent communication, fair pricing, excellent work.

Manager of Service department is great. Shortly after i purchase car, i realized service wasn't completed. However service manager took care of it at no cost, no questions asked.

This engine light again ??? Good thing this repair shop is top notch? thank you sooooooo much Jessica and everyone else at Mercedes Benz Hunt Valley repair shop!!!

I had a major issue, and when other items were added I couldn't believe the price. I had to ask for the service manager, and felt pressured to sell my vehicle. The service staff were not very attentive in returning calls about my vehicle. I was not offered a loaner and was without a car for weeks. One great thing was that it was towed to the dealer free but instead of 1 day it took 2.

I have had my car serviced twice now this year. They treated my car with so much care and quickly. Definitely recommend their services.

Jason makes the service experience outstanding. He explained everything and priced it out so I could make reasonable decisions without pressure. The superior customer experience is why I have used this dealership and service department for over 15 years. Keep up the great work.

If I could give less than one star, I would. I have been embattled with this dealership for months because there was issue with the Title. I tried to contact their business office, the ones whom I signed documents of sale with and often came up empty handed, sent to voicemail. The receptionist, Nicole is probably the worst receptionist in history and she is dull and rude...an odd mix. After 8 months they seemed to have found the Title...bravo ;\.

My battery needed replacing after my car wouldn't start I called parts they had battery in stocks they sent me to service they told me to come in. I had new battery installed within 1.5 hours and got a wonderful car wash!!

This was the best car buying experience I've thus far. I can't say enough good things about Brandon. It was clear that his only concern was getting me into the car that I wanted and making the numbers work for me. He did just that. If you're looking to get into a new car, look no further than Brandon Trotman at Mercedes Benz of Hunt Valley!

They miss diagnosed and then gave a list of stuff that should be done. None of needs to be done, huge rip off artist.

Had an appointment to test drive a used vehicle but dealt with numerous salespeople and was lied to over the course of 2 days about the availability of the vehicle. I found one honest salesperson out of the entire group who actually told the truth. The manager Chris was condescending, tried to make excuses and only had a more productive conversation with him stating he would "coach" his associates on being transparent only after I called the General Manager Nathan Hollis who would not get on the phone. I was ready to purchase, after I had the ability to test drive the vehicle but due to the lack of integrity, transparency and professionalism, I will take my business elsewhere. I would like to talk to the owner so he can hear the real chain of events that occurred to understand how he is being represented by the team at the location. Customer service and integrity mean everything when trying to purchase a vehicle.

Jason did a great job keeping me informed during my last service appointment.

Excellent customer care, Sam and everyone makes you feel like family. Thank you for finding me the right vehicle.

Staff friendly and professional, all around good service.

I had a great experience with the dealership. Sam and Mike took care of me from start to finish. They answered all my questions through emails and texts. Excellent customer service indeed.

On 9/21 we purchased a 2022 Mercedes Benz GLC 300 from Hunt Valley Mercedes Benz. The sales team - Chris Eader, Obryant Giles, Nathan Hollis and the Finance Manager Nick were fantastic and very easy to work with. They answered every question and addressed any concern we had about the purchase and service. They have a stress free, hassle free environment and as per Autonation's policy they provided all the pricing details upfront on Autonation paper invoice. They were meticulous with the closing process and there was zero pressure throughput our car buying experience which we enjoyed thoroughly. We are extremely happy with the purchase and would definitely recommend them to anyone looking to buy or lease from them.

Jessica was extremely helpful. She recommended a great tune up and shared car tips throughout our discussion. I also really liked that she communicated any updates or recommendations via text. It was so easy to get in contact with her without needing to make a call during my work day.

Great service... wife had a flat we had to drop the car off in the morning. They had it ready the next day!

Very professional and friendly

Sam was amazing! I came in with a flat tire and he was able to have the service team fix it in less than 2 hours. Very informative of my warranties and explained everything required to get it fixed in a timely fashion.

Great experience, Jessica was super helpful.

They have a great sales team. Our sales person Elijiah was a thorough professional. He was super helpful and very friendly. Whatever he stated about the car over the phone is what we got at the dealership. He said there would be no up charge over the phone and that’s how it was once we got there. There were no fake promises to just get your foot in the dealership. He was very genuine all through the process. I will definitely be buying more cars from them in the future

The service representative was very help in try to assist me in understanding what need to be done.. The mechanic was informative to explain exactly what I needed to know concerning my repairs... The customer needs to be informed of any discounts to help with the cost....

I'm currently trying to purchase a vehicle from them and Cannot get a call call back .

Overall good but need more improvements- 1)Time to attend the customer - 10 mins and there was no other car to attend 2) Washing is not good still stains

Quick & friendly & I enjoyed speaking with various staff members while they repaired my vehicle.

Sam, in the service department, was absolutely fantastic. He went above and beyond what was expected, kept me updated throughout the day, and returned my car to me spotless.

We stopped at the dealership with an emergency repair and the service team was incredibly helpful. Sam, our service tech, was very knowledgeable and gave us regular updates. We are very thankful to the team!

I was very happy with the exceptional service I received at Mercedes Benz Hunt Valley! It all started with a test drive and I was able to drive home with my dream car. O’Bryant (OB) was very thoughtful and ensured that I got all I wanted with my purchase. The entire process, from start to finish was very smooth. I highly recommend this dealership; I know I will be going back for my next car!

I bought a Ford mustang was promised it has two keys with second key due to be posted to me after day of delivery. After chasing up Nick Sutton, Elya and all managers, after a month I still have no idea what happened to the second key on the car I was sold. I was told confusing stories from it was sent for repair to it is with customer... Please get your story straight. This is not Good Customer Service.

I really appreciate the service I was giving, and looking forward to doing more business in the future.

Sam at Mercedes-Benz of Hunt Valley was extremely helpful and kept in constant communication regarding my E550. I would definitely go back to him to get my vehicle serviced.

I’ve spend time at other MB dealerships before but MB of Hunt Valley has always been a pleasant experience!!!!

We saw the exact Certified GLC we wanted 2+ Hours away. I was able to work with Elya and his manager Chris over the phone to get a great deal, made an appointment that fit my schedule and drove 2+ hours to test drive the car. It was everything that was advertised so we signed the paperwork we drove the car home. No haggling needed at the dealership. Facilities were clean and well serviced as well. Definitely recommend these guys! Definitely worth the drive. Very happy with our purchase!

Professional team with the right attitude and John was on point.

Mercedes Benz of Hunt Valley has always been efficient, fair and reasonable in servicing my car. Sam Wu, my Service Advisor, takes the time to explain the car issues if any with my husband and me. We have been extremely pleased with Sam as it gives us confidence in the company and Sam and trust that our car performance will serve us well.

Purchasing a vehicle from Mercedes-Benz of Hunt Valley was a completely positive experience. Being a new customer of Mercedes, I had lots of questions. Kwami McLeod was kind and patient in answering each one. Kwami took the time to ensure that the entire experience was as stress free as possible. He took care to attend to every little detail that guaranteed my satisfaction with the dealership as well as the vehicle.

This was probably the best customer service in my car. Young lady at the front desk on Monday Had such a positive professional outlook . Please give her a raise and keep her at all costs! JOHN and service also did a great job. Just wondering why though they don?t wash and vacuum the car like they used to? That was such a great service that went above and beyond and was something Mercedes was great it.

Good , sales person was ver knowledgeable and not pushy

Hunt Valley had the car we wanted so we drove over 2 hours to buy it! Elya worked with his manager Chris to make sure we got a great deal and left with the car….they were fair - not pushy at all- and made sure we were100% happy before we left (which we were). Make sure to ask for Elya when buying your next car! We will definitely be repeat customers!

The Service Advisor Sam was amazing. He was professional, courteous, and most importantly gave timely feedback and updates about my vehicle. The work was completed quickly. I couldn't have asked for a better experience.

Upon dropping off and picking up my vehicle, everyone was friendly, diligent and made sure I was in and out quickly. Everyone addressed all my questions/concerns. The service center is friendly, welcoming, and clean.

We received great service at this location and we will recommend our salesman to our friends

As long as I have been dealing with Mercedes-Benz I find Mercedes-Benz of hunt valley to be the worst and very racist. Their service team can’t understand a simply warranty you have in place to handle any matters within that warranty. They’re also very poor at answer the phone and provide any informative information about the status of your car. I have been disrespected by more than one staff member. I would not advise this place for any type of business, if you choose to well I hope you have read this to understand what your getting yourself into

Really made my dream come true . Wanted a gt63 since the day they came out. They had it in a special area with my name on a nice sign for delivery. My salesman Walter is a real class act. Gets the job done and responds FAST! My finance guy René was a true professional. Don’t find guys like these around much. What an awesome experience. Thank you very much!

Easy car buying experience.

All the people at Auto Nation, from the driver, to the service manager to the sales person to the manager were always available and willing to provide exceptional service. I am happy I have established this new relationship with a trusted service provider such as AutoNation

Every staff member was kind, friendly , helpful and did a good job with my car buying experience. Elya was very kind and helpful and talked me through the whole process. I never felt so comfortable buying a car like i did here buying my first benz. The financial guy even got me a better interest rate than my credit union offered me ! I never felt pressured or weirdly bamboozled like some other places i have been to this year during my car search. The team was fast and efficient and really did an amazing job! I even got real car plates same day!

Always a great experience when getting my car serviced, Jessica is awesome! The video from the technician is always a bonus, and I love the ease or receiving a loaner when getting serviced. And I always receive my car back washed and cleaned.

Always a great experience here. Sam is friendly and communicative and very understanding with customer circumstances. Very much recommend a visit!

Sam Wu is an excellent customer service person. He responds immediately and addresses the issue or service request. I believe the tech was Tom who helped me solve my problem and he was also very good.

On August 1st I came in to trade my vehicle (which happened). I left with a certified trade. Approximately 2 weeks later I received a call from the financing Director Nick Sutton who was great and stayed in communication all the way up until. Nick gave me a call and asked me to come back in to re-sign my contract because of a numbers mistake. I came the next day on August 16th and re-contracted. About a week later I could still see my old vehicle still attached to my name and it stated that I still owed. I contacted Nick and he said Don’t worry about it Mercedes system has been down and it should be back up in a few days. I reiterated OK to be clear I don’t owe anything (correct?) and he confirmed no. A few hours later Mercedes financial calls me and tells me that I indeed still owe them and they do not have a payoff and one thing does not have anything to do with the other. As well as if I do not pay it will affect my credit. Mind you they have my title and my old vehicle has already been sold! Of course I start to panic and reach back out to Nick. I left him a V.M and texted with no response. I then reached out to my sales person Kwami via email and no response. Then left a voicemail for the general manager Nate Hollis and no response. I waited two days until I called Mercedes corporate and AutoNation corporate. Roughly about a week later the general manager Nate Hollis calls me back and states that he never did receive my voicemail and in short tells me because you re-contracted (no fault of my own) it will take longer for Mercedes financial to get the payoff typically it takes 30 days but I will get with Nick and see what’s going on worst-case scenario I will cut you a check for your car note so we can “make you whole”. Okay great we hang up and I never hear anything back within that day. I give him two days which was a Wednesday and I leave him two voicemails and never hear back from him. Today my account is now late and it is accruing late charges as we speak! I’ve been in Customer Service Managment for many years and wouldn’t dream of letting this happen! Yes mistakes happen and people drop the ball, but you FIX them and move on! You strive to earn business and rapport for life! After all aren’t the ‘Customers paying your salary! I have already spent too much time and energy trying to get them to right their wrong! Never will I purchase anything from them again while they are sitting in the seats that they are in, nor will I refer anyone! They are a bad representation of the MERCEDES brand! And please spare me with the robotic response of this review! Your GM has my information and if he was truly interested in Customer Service he would have already rectified the problem! How can you represent a luxury brand and be so dishonest and unprofessional!!! It’s apparent that you don’t appreciate your customers or know the true value of them! When faced with adversity true ethics is called taking responsibility!!!! The customers perception is your reality! “It takes months to gain a customer and seconds to lose them”!!! My advice to Consumers, don’t purchase from them unless you know without a shadow of a doubt no mistakes will be made, otherwise you’ll be burned and burdened with Unnecessary stress!!!

Excellent customer experience, with expert car maintenance.

The customer service was excellent. The staff was very professional.

When I want to the dealer shop the staff is very friendly &helpful.I did not take long to buy my car.The buying process was easy and fast.Especially I thank you Mike for showed me all the information about the the features how I use which makes much easier for me while I am driving

It's nice to pull into the service bay and have the advisor (John) spring to his feet and come out to meet me before I can even shut off the car. John is always prepared, has read what needs to be done, quickly gets me into a loaner and on my way. I always appreciate the customer-centric way in which MB Hunt Valley does things!

Skyler, the service customer service rep, is always courteous, responsive, and honest. Skyler goes the extra mile.

Great experience there on Saturday, Sam was very helpful as he's always been when assisting me with my car's needs.

After a long wait for the tires ordered, Taylor in the parts department found tires from another source and a prompt appointment was made for the tire installation with an alignment.

I had a great experience at AutoNation Mercedes with my recent purchase of the GLC. Mr. Samuel Mwaura was exceptional in making the purchase seamless and positive. Thank you getting us a good deal and helping us throughout.

Excellent service the moment I walked through the door, I was greeted with the respect and very helpful, awesome quality work, I will keep going to this dealership, Stephen was very helpful and awesome customer Service, I appreciate the help I received.

Great service. They made sure that I knew everything was going well.

Great service.

Went service wait 1/2 hour to get something done never got helped.

The car always go for scheduled service there and the visit was one of scheduled service as usual.

Jessica Golden was Great!!! Very Helpful And knowledgeable made my repair process very easy thank you

I visited Mercedes-Benz of Hunt Valley for annual maintenance about a week ago. The service manager Jessica was friendly and explained kindly some important details that need attention. But when I got my car back, I found the seats and doors inside were smudged. I had to wipe them up afterwards.

I had a check engine light on my two year old GLB250. It was much more than a simple fix, it needed a new cylinder head. They provided me a loaner while the parts came in. While it did take quite a bit of time (doesn't everything these days), they got the work done within a reasonable amount of time. The best part, Mercedes Benz covered the parts and repair outside of the warranty! They were responsive to my calls and always very professional. Outstanding staff at Mercedes Benz of Hunt Valley.

Very attentive service associate! , prompt in returning calls etc

I just had my GLE350 serviced and the repair was done well. I’m thankful for the service team for taking the time to figure out the issue and make the repair. Sam was great and super helpful. My issue is with AutoNation and it’s less-than luxury experience. They cut corners from what is expected from a Mercedes dealer. When I picked up my car- it’s was filthy. I mean - super dirty. Now, I understand it went to the dealer dirty but after nearly 5 days at the shop - I would have expected a better job. I noticed this at the last few appointments I had where my car was barely washed. This time it was just beyond. The door jambs were full of dirt, the outside wasn’t even wiped down with a chamois. There was dirt in the trunk latch, dust all over the console - I can go on. So after a good chunk of change - I can’t even have my car cleaned and wiped down? AutoNation has sullied the Mercedes name and has stripped all luxury from the dealer experience.

Great initial, continuing communication, scheduling, and auto service by service associate Sam Wu.

The smoothest car buying experience I ever had. Great dealership and people.

My sales person was Mike Taylor. He is such a nice person and helped through out for everything. I had bad experience there because of the Manager Alex, He is such a rude and ill mannered person. He doesn’t know how to talk to customers or How to deal with em. He should not be in the position where he is. He does it deserve to be a Manager at Mercedes’. He misbehaved with our family then we saw same thing with another customer he was so rude.

Overall they get the job done. Sometimes things are out of there control so we need to keep that in mind. My fave is Jessica, she goes beyond her means to make sure I’m satisfied. She will not rest until I walk out with a smile on my face. One of my daughters adore her she makes her feel right at home Jessica even took the time to get to know child and actually knows her favorite food and how many nuggets she eats lol. Overall this location is my go to since 2019 when I got my first Mercedes Benz and will always get my vehicle serviced here and I’m from Pennsylvania so I take the drive just for the customer service because believe it or not they are the definí of true customer service. All the way from Pennsylvania We cherish and appreciate all you guys do for us…

Had car serviced and all was done well. Only issue was amount of time it took since I chose to wait. Not sure if fully staffed due to summer vacations, but treated very well by staff.

Mr.Sam was my personal customer service representative and he exceeded my expectations. He was thorough in meeting the needs of my vehicle; I explained that I was experiencing financial hardships at the moment but he was able to help me get what I needed completed. Thank you Mr. Sam

Very professional with excellent service

Great experience! Sam was very nice and helpful. I will definitely return for service.

Great service. Professional employees. Work done by estimated time.

My technician is always very knowledgeable and give accurate advice on repairs and cost

Sam Wu provided prompt professional service, and was in contact throughout the day.

The sales team was great! Nate and Preston did a great job of making the ordering and purchasing process as smooth as possible!

Sam was my service representative. He was absolutely amazing. He anticipated my needs and addressed them before I even knew what to ask. A lot of times as a woman, I feel like I?m an easy mark for people to get over. Sam was honest and trustworthy. I will continue to have him as my service rep in the future.

Great service. I just purchased my c-class and I did have issues in the beginning with the check engine light. Luckily Jessica, Preston, Alex and Eric were very helpful in getting everything fixed. They are an excellent team.

Just dropped off a car for Enterprise

Skylar was wonderful to work with and very knowledgeable, courteous, and efficient. He went above and beyond to make my service experience easy while also answering any questions I had along the way which I truly appreciated. This by far was the best service experience I have had. Thank you!

I had a great experience purchasing my vehicle from Brandon Trotman. Great and very chill individual. Will do business again.

I bought GLB250 and had very good impression from the employees in this dealership. People are so nice and willing to meet my needs all the time. Also, they did not add an additional price on top of the MSRP. I am very satisfied with the purchase here.

Good place to take ur Mercedes-Benz for service.

They told me I was receiving a Mercedes Benz cpo warrant but gave me an after market warranty for 2 years instead of 5

There is not enough room to right a thorough review. The team at MB of Hunt valley exceeded my expectations, treated me like a vip! If you in the Market for a car I would highly recommend them. Rachel; her team go above and beyond. My salesmen was Preston, I cannot express how easy the delivery was. And props to Renne in finance for a smooth transaction. Thanks again for all that you’ve done

I found a rare vehicle I had been looking for, for a while, I made contact with the dealership and met up with Sam.He was very helpful in walking me through the usual car buying process. I have purchased many vehicles and have a variety of experiences with different delearships and I can say this is one of the best experiences so far. I have seen all kinds of car sales people but these guys[Sam and all the other staff members I dealt with] are very sincere, very helpful and provide excellent service.If you want a stress-free experience choose these guys. I definitely recommend them and would do business with them again if the need arises. Almost forgot, their vehicles are also high quality..

Outstanding and superb service. I recommend Preston as your go to for any and all questions and sales; knowledgeable, friendly, not at all pushy, and with minimal questions will get you in the car you are looking for, erasing the hassle and stress of car buying. I came in just to look—I left with a new car!

Great service as always! They couldn't be more helpful!

Our experience was a but unusual, but I’m so glad to have used this Co. In the end. It took about 6 weeks to get the car because of an out of stock part that it needed before sale. No big deal. The problem was with the sales manager, Rachel Cameron. For the life of me I can’t imagine how she is with this company. When trying to contact her for status updates, etc. she was slow to respond or not at all. She only sent emails. Not once did she call me. This was a gift for my wife and she had her heart set on this particular vehicle. After some time passed I received a call from the general manager, Nathan Hollis. Imagine my surprise,. Someone was paying attention . He answered my questions and went thru hoops to get everything resolved. When we went to finally see the car, Mr Holllis introduced us to Mr. KWAMI MCLEOD. KWAMI walked us thru the process and made sure everything was taken care of to our desire. I’ve owned several MB’s over the years and this wasn’t an expensive one, but Nate and Kwami both treated us with the utmost courtesy and professionalism. They are the true “STAR” that Mercedes is known for. My next car will be the EQS, and it definitely will come from this dealer.

Excellent service as always

Was really expecting to not have great service as I and my vehicle or from out of town. Wow was I wrong. Stephen treated me so well help me with everything. And noted some obvious tire problems I didn’t even realize I needed service on. Not only did I get my service A done, but I also got new tires and a total clean up of my banged up rims!! Hands-down best experience I’ve had a Mercedes service center. Thank you so much Stephen!!!

I have visited different office of mercedes benz in Baltimore county but the way and explanation that I received from Mr. Sam Wu in reference to all my car services was amazing I never had some that explained everything so detailed to me and care about the clients.. thank you for being amazing Mr. Wu. This happened at the mercedezs benz hunt Valley location 🙏

Kwami is the man. He patiently let us test drive several cars before landing on a Tahoe. Thank you!

So grateful I was assigned to Sam at Hunt Valley Mercedes - he explained all my options for what might have been a significant repair, outlining all the pros and cons of each option. Sam was super courteous, sensitive to my budget considerations and communicated what was happening to the car at every step of the way. Even though the dealership was super busy they got me in right away and finished the car within a couple hours after arrival. Sam was busy multitasking with multiple clients yet remained extremely courteous and kind. Great dealership, great service rep. Thank you Sam!

This car is a smooth riding car, I rate it a 100.

Wonderful experience. Could not ask for more professional or nicer people. Sam is an excellent service advisor.

Service is easy to deal with.

First car salesman I liked. The man was kind helpful, respectful and helped me I evert way. Good young Man.

I would highly recommend Mercedes Benz of Hunt Valley for your service needs. The service advisors are very professional and courteous. I had very satisfying experience working with John Hawkins and Jessica Golden during my last 2 services. They kept their promise and provided me top class service for my GLA. The wait time was short and I had no issues post service related to the components which were replaced.

My service associate was the best. I wasn't there long and everything was explained to me before they started the service.

Very professional and professional sales associates

Sam Wu, Service manager provided excellent service and kept me informed via text messages.

Great service!

Fantastic visits with excellent service. A+

Great customer service and addressed all of my concerns promptly.

Smooth process. Excellent employees. Took good care of my new car for warranty adjustments

John Hawkins has excellent Customer Service. My car was serviced and repaired quickly.

My Air condition was blowing nothing but hot air for three weeks went to Hunt Valley Mercedes June 16 had a 9 AM appointmen left my car with a service advisor .Went in the Customer Lounge to wait. Wait about 45 minutes went back to my service advisor and I was advised my car needs a new compressor $2000 I said no I did not want the repair done .Got in my car to leave my Ac conditioner was blowing ice cold and has been blowing icicle perfectly for the past four days.I paid 189 for them to check the car out so I don’t know what they were trying to do what they’re trying to sell me something I didn’t need or just coincidental the air conditioner started working perfectly after they check it out and charge me $ 2000

My contact and vehicle service consultant was awesome. His name is Mr. Chang!

Thank you for another smooth visit! Sam provided excellent service as usual. Work was completed when promised. I would recommend to any of my family and friends.

Great place. We traded in, leased and go for repairs. All handled with professionalism, honesty, a smile and good humor.

Service was dramatically improved since last visit. As good as it was when it was Valley Motors!

Easy to make appointment. The tech came on time, and neat. The job was done professionally.

My experience was pleasant, the staff are friendly and attentive!!

Perfect, John Hawkins was thorough, professional, efficient and friendly. Just needed car wash at the end.

It was an easy and smooth experience at MB of Hunt Valley Service. Appointment was readily available, and car was completed in a short time.

I needed to have a check engine light checked on my 2014 MB E350 4Matic Wagon. Setting an appointment was simple. The evaluation of the problem was complex, and the news was not good, but the service advisor (Jessica G) did a great job of explaining everything. I left with a good understanding of what needed to be done and the cost. I'm waiting a couple of weeks to make a reservation to have the work done.

My experience at Hunt Valley Mercedes Benz was alright until e-signing by my IPhone. Which the cellphone size contract used by finance officer but paper copy was never give also place a different tire. The saleperson text me not addressing my issue.

The people there were patio,very nice, and knowledgeable. They even gave us a coarse on how to operate the vehicles many features.

John is amazing with excellent communication skills and knowledge

Had the most stellar experience with buying my new 2022GLS from start to finish. I started working with Sam Mwaura 6 months prior to the actual purchase. He reached out well in advance to guide me through the options and process. On the actual day of purchase, the process went swimmingly and was speedier than expected. Rene in Finance was both professional and fair. Do not hesitate to use this dealership- and ask to work with Sam in Sales!

Excellent service. Sam answered all of my questions and was very informative

Great service. Great experience would recommend to friends and family. Jessica was great

Best dealer in Maryland ! Never ever had to return for work not completed. Best mechanics.

They have great customer service but repaired my vehicle horribly. My vehicle was not correctly repaired after having my car for 2 1/2 months

I normally dread buying a new car and the whole experience of pushy annoying salespersons - until I came to Mercedes Benz of Hunt Valley and met Preston! He is the reason that I finally bought a new car. He was the most respectful sales person I have ever dealt with and gave me outstanding care during the whole process. He was not pushy at all, always had a smile on his face, answered all my many questions, seemed to really know the car well, and was very patient showing how most of the features worked. Other cars salespersons should take some lessons from him! Keep it up Preston and thank you so much for excellent service!

Happy with work done

I normally dread buying a new car and the whole experience of pushy annoying salespersons - until I came to Mercedes Benz of Hunt Valley and met Preston! He is the reason that I finally bought a new car. He was the most respectful sales person I have ever dealt with and gave me outstanding care during the whole process. He was not pushy at all, always had a smile on his face, answered all my many questions, seemed to really know the car well, and was very patient showing how most of the features worked. Other cars salespersons should take some lessons from him! Keep it up Preston and thank you so much for excellent service!

Jessica was a pleasure to work with. Sunny attitude that I liked very much

Eman was a professional at his job. He treated us with respect and attended to us with such grace.

There were several glitches to this experience. Nothing life changing but just annoying. I requested a loaner which I was told was fine when I booked the appointment for service weeks prior and when I get there Im told that I'm not eligible for a loaner because I was only getting a Service A. I scheduled meetings throughout the day thinking I would have a car and I did eventually get one but not without jumping through hoops. Miscommunication like that shouldn't happen when you purchase a $125,000 vehicle, in my opinion. Once I got the loaner, it was the cheapest Benz they make. Other dealerships I have dealt within the past give you at least your vehicle if not better for a loaner. I realize these are 1st world problems but still. They wanted a review. I?m giving one. Then Im told the service would take 1-2 hours and i would be notified as soon as the car was completed. Well, 7 hours later I call them and they say, ?Oh your car has been sitting here waiting. We wanted to call but were too busy?. Im sorry but that is just not premium customer service, in my opinion. All in all not a big deal but I expect a level of service when I deal with a high end company and that simply was not what I received.

Found the car I wanted online. Contacted the dealership and was almost immediately responded to. Salesman (Ridgley) was great to work worth and straight forward which I really appreciate. I would not hesitate to deal with the dealership again. I drove 90 minutes there for the car, next time I will drive 90 minutes for the service.

I purchased a new GLE350 from Mercedes Benz of Hunt Valley last year, and Rachel and Preston could not have been nicer, more accommodating or easier to work with. Price was very fair indeed. Also a major special shout out to two persons who help me in service. Sam is absolutely a prince among men and helped me get my E3504WD serviced with the best possible price for a very complex repair, and John has helped me repetitively for routine and warranty matters on my GLE 350 with great kindness as well. Based upon my personal experiences, I can strongly recommend all those named above, and with my gratitude.

Sam Wu explained everything in detail. He was a man of his word & my car repairs were done on time - exactly!

Excellent customer service. My service was fast and efficient. They even cleaned and vacuumed my car out. The entire process was seamless. I will always use them for my service. I even had a loaner to run my errands.

Sam is an excellent person with very friendly attitude and I have dealt him for many years for many cars I bought at this location

Provided a smooth process and awesome overall service.

I purchased a Certified Preowned Mercedes from MB Hunt Valley. The car is absolutely beautiful. My salesperson was very patient and attentive. In addition, the other staff was also very courteous, and accomodating. I did have a pre-approval from my credit union so that expedited my buying process once I had chosen the car that I wanted to purchase. I would definitely recommend purchasing a car from MB Hunt Valley.

I was in need of service and had already left another dealership because of poor service, but I found Mercedes of Hunt Valley. From the first call (customer service/scheduling) the experience was stellar at Hunt Valley Mercedes dealership. My service provider Skylar explained everything to me, and went over my service history, even what was done prior to me purchasing the vehicle. This will not become my dealership of choice for service.

Exceptional service provided. Only recommendation is to provide a loaner.

I was looking for a very specific CPO AMG and Mercedes of Hunt Valley had the car. It was an easy process to set up a test drive. The car was beautifully detailed and ready to go. Being a new MB driver, I needed some explanation of the seemingly complicated controls. Samuel took quite some time going over all the functions and answering all of my questions, it was actually a very enjoyable process. The test drive was fantastic, as you can imagine. It was the perfect car all around. Setting up my trade in Audi and purchase options was a breeze. Rene was a wonderful help in getting me the best overall options as far as money down and length of loan. It was a long process as any car buying process is, but I was treated with respect by everyone, not just the people dealing with me, other associates as well. I am extremely happy with my time spent and purchase and will actually make the trip to get my next one from them, however I imagine it will be many years and many miles from now.

First experience at this dealership?Sam Wu in service department was very welcoming and helpful with my car.

great service will be going back friendly, clean kept me informed

Sam was very kind and professional.He made me feel at ease and kept me.informed during the process of getting new tires. I have been treated well everytime at Hunt Valley Mercedes. Thanks!!

Very customer focused and a pleasure to work with. I would highly recommend both Preston and Alex.

My experience was excellent. Sam Wu was so professional that exceeded my expectation when it comes to customer service.

Always courteous and professional. Truly care about their customers.

My experience with Mercedes Benz of Hunt Valley was one of the best car buying experiences I've ever had. My salesman was Ridgely and he was so professional, and awesome every step of the way. He answered all of my questions and always kept me in the loop. Everyone I came in contact with at the dealership was very welcoming and friendly. I drove from Virginia to buy my car from them and I would definitely do it again.

I wanted to take a minute to thank you for the great experience I had with your service department last weekend. The customer service was outstanding. John Hawkins was very kind and knowledgeable. I was also able to get my car in and out quickly, which made a huge difference in my day. The waiting area was clean and comfortable with a TV, well-stocked with snacks. I?ll be happy to recommend your service department to all my friends. Thanks again for all your help!

Billy was so easy to work with. We drove a long way to get the car we wanted and I have never had an easier experience at a dealership.

VERY KIND VERY FRIENDLY GREAT SERVICE VERT HELPFUL

Fast Service.. John Hawkins is great. Very accommodating and pleasant. He always ensures I receive a loaner if needed.

He I was very accommodating to what I needed and wanted. I would give him a $50 tip but I guess you can give tip.

Fast and effective service and was able to get a loaner on short notice.

Scheduled maintenance for my Benz. Appointment was 8am. We were in an out in under 2 hours. The service was great. We were treated with a smile and updated in those 2 hours what they found and when the vehicle would be finished. Highly recommend

My service advisor , Sam Wu, was attentive to my concerns about my vehicle. He also explained in detail every service item that needed to be addressed. A true professional!!!

Highly and confidently recommend Mercedes Benz of Hunt Valley. I purchased my car from them four years ago and have never had any complaints. My service rep, Sam, is a true asset to their team; he keeps everything stress free and always takes excellent care of my car when I bring it in.

John was great and my car was repaired quickly. Friendly and informative.

I'm happy with the car we bought, but the purchase process was not good. We agree to purchase the car several days before and had send in the required documents, but we were still in the dealership over two hours and we were the only customers in the store. To make matters worse they only had one of the keys and had to ship us the second. Didn't seem to be focused on delighting the customer.

Sam is the man and MBHV delivered as promised. Communication was good, service was timely, and I'll be back in 10,000 miles.

Malcolm assisted me both times I brought my car in for service. He?s fantastic, always going above and beyond & makes sure to keep me updated in a timely manner. Before working with Malcolm, I was looking into switching dealership locations because previously, I did not have the best experience at the Towson location.

Steve, my agent and Tommy the the tech were so detailed in the technical description with evidence. Very professional guys.

When I had my 2016 GLE 350 4matic in for collision preventive assist plus it needed software update at $189.00 charge but I was quote $994.15 had engine misfire on ignition A coil to replace six spark plugs replace intake manifold needed to be taken off and gasket replace in order to do the job properly my service was Stephen Worthinhto when I was to pick it up the bill was $1410.97 this TURD service writer charge me $$42.63 per plug when the cost at the Mercedes part counter is only $26.00 he also stuck a after market coil pack on and charge me $138.33 when they brought it local auto part store for Around $50.00 or less only then I took it upon calling the service manger Mr Eric and raise the issue why Skylar which the service writer is call by would stick it in my xxx like that anyway got a little refund of $178.15 back but I really don't think the mechanic ever replace intake gasket to do the job total hrs was told 5hrs but for some reason I got plugs replace three recall fix software update two wheel remove test drove then came back did a obd sane and replace coil also went all around the Suv and inspect which I did not ask for but Skylar took it upon his self to do so just to much work done when I was told plugs and ignition coil would 5hrs alone put the car in at 10am out at 4.43 pm I will never service car ever here again thankful service manger was kind enough to refund me some money but I had to raise a xxxx about the scam xxx service writer Skylar if any thing when going their ask for Ben I think he would be more honest also this Skylar talk very rude and think the average people off the street are stupid and don't know not a good person to deal with I want thank Mr Eric service manger he was real good to deal with if you have a issue this guy will be their for you.

Didn?t refill fluids that was needed or car wash??

I took my Mercedes in for two year checkup and received excellent service. Sam went above and beyond to have my loaner car heated when I arrived, explained in detail the service being performed, including the cost, and was prompt in letting me know when the service was complete. My vehicle was cleaned during the visit and the entire experience exceeded my expectations.

Not much to report, other than everything going as it should. My wife was taking her Mercedes to this dealer, but I always took my Mercedes to another dealer, due to it being closer to my work. After some issues at the other dealer I switched to this one and have been happy since. Both of our cars now go to this spot.

Great facilities. Made appointment in advance. Was given a coupon for service disy.

Malcolm, the service advisor kept me informed of the status of my vehicles repairs

Sales representative was extremely helpful. Made the buying process less stressful.

Everything went very smoothly. Service was explained to me Complete with price quote. Very professional

My adviser, Sam Wu was friendly and helpful. He did not pressure me to do maintenance that I thought could wait. He gave me a 10% discount coupon. He updated me throughout the day. I do wish they had the cashiers open (COVID layoffs or late hour?) and lounge was not open.

My customer service experience was excellent and totally enhanced by service advisor Sam Wu. Mr. Wu was very knowledgeable in the history of my auto and with recommendations & options for my Mercedes service B. He said the service would take 2 hours and it was done within that time period. Additionally, he served me a cup of tea.

Kind, knowledgeable, efficient, and attentive salespersons. No hassle/haggle. You purchase at your will.

Good, friendly service as always....

It was great everyone was friendly and the place was organized

My visit to the Cockeysville, MD service manager was very pleasant and knowledgeable on services that I did not know about.

The Service Advisor was very polite, courteous, professional and helpful. The car was not however clean when returned.

Typical upsell attempt from the "Service Advisor" Schuyler. When he called to tell me my car would be done soon he mentioned the "service technician" said my tires were wearing fine but said I should have the tires rotated and an alignment done. I informed him I just had that done at my last service and he replied it was recommended because of the miles I've driven since my last service. I questioned his assessment then he actually opened the record and realized I'd not driven that many miles. He realized he was wrong and the service was neither needed nor recommended. So much for the upsell on that service visit.

John has handled several issues for me. Always offering a loaner car and being flexible.

First time at the location. They got me in and out after fixing my car issue. I will be coming back again for all my service needs. Malcolm was awesome.

Everything went smoothly, John Hawkins was very helpful

Sam Wu in the service department was transparent and knowledgeable. I will go there again for my next services.

I met very friendly staff and the waiting period was shorter than I expected.

Everyone at this dealership was professional and courteous.

Service was excellent. Quick and very pleasant. Couldn?t? have been more pleased.

I drove to the dealership twice for the same problem that?s not fix yet. A week later I?m still waiting to hear from a manager.

Took their time to go over the vehicle to look at what I described as my issues.

The buying experience at Hunt Valley Mercedes was wonderful. Extremely helpful staff, very courteous and professional when discussing car options. All in all a very pleasant car buying experience. Can not say enough good things about the GM and his staff.

Sam went above and beyond to get our car fixed extremely quickly! Very professional, communicative, and kind! Thanks so much!

The service was great they were very thorough eager to assist me in any way. I want to give a special cudo to Eric Nicholson. He was not the person who worked with me. John was and he was good. Eric has all the people skills that anyone in business any business or service community education etc position. He needs to be a leader of leaders. Need to make him your trainer of trainers. Clone him. Great

The rep was very Detailed and made me feel comfortable, overall,

Made an appointment online to have the emissions mod applied to my E250 and indicated that I would wait at the dealership. Sam called me soon afterward to let me know that the work required would take several hours and that he would line me up a loaner. Arrived at the appointed date and time. Was impressed with the COVID-19 protocols that were in place. Sam was available in a few minutes and got me checked in. In addition to the emissions mod, I asked that the map data in the COMAND system be updated. He brought around the loaner, an A220 4Matic and I was on my way. The A was a fun ride, much more so than the A class vehicles I had driven in Europe. Sam called later that day that my car was ready for pickup. Told him I’d be there mid morning the following day. Pickup only took about 10 minutes. My E was sparking clean and sanitized. Happy to report that the emissions mod did not detract from overall performance. And the map data had updated. Great job by all involved. Thanks much.

I brought my C43 in for a 30,000 mile service visit and four new tires. Sam was amazing. He spent time with me to go over everything and he made sure that everything was completed perfectly.

Sam provided great service. Was very attentive to my problems and oversaw the service of my vehicle.

Outstanding from start to finish during the time I dropped of my vehicle to the time I picked it up.Knowledgeable respectful and a polite atmosphere.Highly recommended

Bought a certified pre owned. Multiple issues with it from a cracked wheel, kick plate feel off the first time I opened the door on way home from buying it. They over charged me on my paperwork and took several times to get them to acknowledge they over charged me. Console was melted in a spot and another part was jagged and fraying. Paint was touched up horribly. Took months to get things resolved and a local mercedes dealer near me ended up picking up their slack and making most everything right and then Mercedes Benz Hunt Valley reached out after bad review to fix the paint. They sent a driver 4.5 hrs to get my car after 3 times of me scheduling to be home to give them the car. They never let me know they weren't coming. They bring my bar back over a week later 2 different colors and whoever was USING my car while they had it to paint put a 30gal garbage bag filled with old food! I reached out to ask why there would be garbage in my Trunk and NOBODY WILL EVEN RESPOND! WOULD NOT RECOMMEND TO ANYONE!!!!!

I took my car their for an oil change and auxiliary battery replacement , I dropped it off at 10 am they didn’t finish till 430 pm smdh, I had to take their shuttle home , because of how long it took , some of the staff could take classes on customer service , but I will say the greeter and Zach , who drove me home wer very professional and kind the other could take lessons from these two .Thanks to u both 💕

I ordered a key and it was supposed to come in a week. I got no call or correspondence about paperwork being wrong , I call for my key and I'm getting the run around because they messed up. communication sucks

We went there to buy a specific car. Already knew which car we were buying and it took 4 1/2 hours. Horribly slow process. It has never taken that long to buy a car in my life!

I had a horrible experience buying a "certified" pre owned Mercedes that I have bought from another dealership a couple times and NEVER had an issue. this dealership sold me a car with a cracked wheel, melted consol, kick plate fell out of car the first time I stopped with it on the way home from buying. They over charged me on paperwork and then tried to rectify the transaction and sent a driver to get my car to fix the horrible touch up work they did. they told me 3 separate times they were coming and never showed! then sent my car with a driver after I told them I had appointments and he was just driving in my car. I canceled my appointments to be home since they gave me no notice! got my car at 830pm so couldn't see the paint. in the morning discovered my car is now red and burgundy in spots and someone put a 30 gal garbage bag with old food in my trunk! THIS DEALERSHIP IS A JOKE!!!!!

Great crew love my customer service rep

The service is fast and professional, and the technician’s keep you updated on the status of your vehicle while it’s being service..

Just purchased a 2014 ML 350 (46K miles). Loved the experience. Joshua Mitich was a fabulous salesman. I've had the vehicle for about 2 weeks and have had no problems.

DO NOT STOP!!! Gooooooooooooo to another dealership!! I wish they would give the option to select zero stars!!!!!! I implore of you not to visit Mercedes-Benz of Hunt Valley!!! I’ve read through many reviews and there’s a tremendous amount of recent complaints about the ENTIRE staff from the managers to the janitors. This is the worse experience I’ve ever had, I’ve received better service from tow truck drivers. This place has trash spilling over from the trash cans and the experience displays the same.... TRASH SPILLING OVER!!! The red ring around the bologna!!! Worst Mercedes Dealership probably in the nation. The service manager seems to be biast in interactions with customers, which comes across as lack of control and lack of organization but if you’re looking to have your car serviced, I’d highly recommend driving the extra distance to the Owings Mills Benz. I can go on for days about the dysfunction found in the facility. I spoke with TWO managers there about my experience and one is Eric who clearly doesn’t have the ability to calculate a resolution on his own or is he RACIST???? There’s a number of African American clients that have post the same review about him. I wouldn’t recommend even my worst enemy participating in any interaction with this dealership. Mercedes-Benz if your luxury name is worth saving, you may want to research those that are selling your products like this whole in the wall! Mercedes-Benz Mercedes-Benz USA Mercedes Benz Lovers🤟😎 Mercedes Benz classic May I add that Eric called and asked that I remove this post prior to 5pm today because it is defamation of character when he has all supporting facts that went on in his facility yesterday.

I had a problem with a tire on my E300 and came in on a Saturday without an appointment. Eric,Dwayne and John took care of it and even had my car detailed while I waited.I would recommend this dealership too anyone who wants good service.

Great experience! Professional and kind staff. Will definitely be back.

I purchased a car at Mercedes-Benz of Hunt Valley on 9/4/2020 which was 6 months ago. I was promised a 2nd key with the purchase of the vehicle. It was written into my contract on the 17th page of the 19-page document (the WE OWE page). Although I have called countless times over the last 6 months and have even driven up there to speak with my salesperson and the manager, Mercedes-Benz of Hunt Valley has done everything in their power up to this date to keep me from getting this 2nd key or paying me the amount of the 2nd key. Three weeks ago, on Feb 16th, Jim the manager of Mercedes-Benz of Hunt Valley told me via text that he would send me a check in place of a key, but refused to tell me the amount. I haven't received it and decided that enough is enough! I have put in a complaint to the BBB. Before I pressed send, I called to speak to John Davenport who also signed my contract but was told he no longer works there and actually got Jim on the phone. Jim asked me to withdraw the BBB complaint in order for him to send me a check. LOL, that's not how it works, but thanks for that laugh! I'm hoping now that a regulatory body is involved, I will get what is contractually owed to me. Jim seemed way more upset that I contacted the BBB than that one of his customers has not been treated well by him, his staff, and his third-party vendor(s). I never asked for any more than what I was owed and I have waited long enough. This was my first time dealing with a luxury car dealership...Far from luxurious customer service.

Service of my vehicle went very well . My tech was attentive & kept me up to date on my repair & service !

Very satisfied with the service I have received for the past 6 years.

took my car in they charged $182 to inspect the vehicle. I got my vehicle repaired and two day later the engine light comes on..Brady informed me that it was just a visual check for $182 when it was supposed be a full diagnostic...these people are crroks.

From my first phone call, to the last signature, the team at Mercedes of Hunt Valley was AMAZING. Everyone always made sure I was “ in the loop “ and took care of everything. My salesman Preston even gave me his personal phone number and would answer texts off the clock to make sure I was up to date and satisfied. Anyone looking to be satisfied with their car buying experience should go to Mercedes of Hunt Valley.

Very pleasurable and the lady I talked to Sue Pyle was extremely helpful! She took her time and explained things to me. Others I tried to talk to were not very patient.

Customer Service and email notification

This dealership is very unprofessional. My brakes and rotors were repaired. When my car was returned, there was a flat tire. I returned 3 days in a row, there was no responsibility taken, no compensation, just excuses. I would not recommend this dealership to anyone. My service rep Brady, admitted that there could’ve been damage done while my car was on the lift. The manager Eric, still refused to take responsibility. This was a total nightmare.

General experience was good. Found out that I had missing cosmetic engine part by reviewing mechanic notes , not informed of odd missing part by advisor and Mercedes Dealer is the ?only? place this vehicle has been serviced

I have been to this dealer for service a few times and each time has been fantastic. They take their time to understand my needs and work with me to create a solution all while keeping me informed at each step toward during the service call. Definitely recommend.

Professional sales and service staff who definitely made me feel as if they wanted my business again. Excellent coordination and communication from Alexis at the front desk to Dwayne Miller who coordinated the service on my vehicle. Hat's off also to my shuttle driver Zach who got me to my destination safely and followed COVID-19 protocols.

Quick and quality service

The facility was clean. I was surprised that it took 6 hours to complete the work on my car. I thought it would have been a couple of hours not from 9am to 3pm.

It is ALWAYS a juggle for time when we all have to go through some grade o financing, but everyone at Hunt Valley Mercedes were kind and friendly which made our process less stressful, and more enjoyable!. Special thank you to Ashton, Ridgley, and Larry in the finance department! I would DEFINITELY do business with you all again!! DAWN

Every time I service my vehicle at Hunt Valley Mercedes I Always have a Great Experience! The Staff is Professional, Knowledgeable and Kind.

My experience was unnecessarily long. We say a car that we wanted on the web site, and scheduled an appointment for 10:00 a.m. to see the car. Upon arrival, I was showed several cars that I was not that impressed a couple of other cars for the first 5 hours with test drives, look, mileage. After 5 hours, I asked about the care we say on the website, and we were told that is was sold by two people. It wasn't until I pressed and complained to a 3rd person that they found the car which had been used as a loner. The car that I originally came to see was returned within 30 minutes. Then on to the financial after another 2 hours first I was offered a price that was acceptable to me, but then it was refigured to a higher price. After being there for about 10 hours and very exhausted. I agreed to the price. That's my fault, I should have negotiated better, but I think it was shady and not fair. The staff was really nice though.

excellent service, lovely facility

Excellent service, kind people, keep in touch with the customer, really good!

My 2005 E500 had to have major brake part fixed- it was actually still under warranty! Fixed promptly also checked out something else for defects that were under recall. Very amiable efficient staff. Nice experience.

I have always received excellent customer service at this dealership

John Hawkins is always attentive and courteous. He has good follow up with multiple phone calls indicating the status of repairs.

Always a pleasure to visit the Hunt Valley service department.

Brought in car for nail in tire. Unable to patch and new tire was ordered. Only issue I have is my car was due for a car wash because my birthday was Nov. 27. I asked twice if the car would be washed and on pick up asked again. I was told that it was only to go out and see that it hadn’t:(

Our Mercedes needed a major repair. Dwayne Miller made what was a frustrating event as pleasant as possible. He arranges a loaner vehicle for us, kept us informed of the status of the work being done and was extremely polite in the midst of our anxiety. He answered all our many questions with patience. We were extremely pleased with Dwayne. He instilled confidence in us that the repair would be done well . He displayed sincere concern for our well being and safety .

Timely service and good customer service . I arrived around 8:30 and I was out in a reasonable amount of time.

I was duped into buying a repair service contracts for a new GLA 250 which has no bearing when I take my car in for repairs. Service here is always poor...often my car is returned not washed/cleaned; I would often asked for my car to be washed, then they would quickly run it through the car wash.

Easy process! The salesman was nice and knowledgeable.

I am a first time Mercedes owner and my buying experience was relatively pleasant. My salesperson Andrew was very courteous and helpful and put me in a car that I wanted. I was already pre-approved by another financial institution when I went car shopping, however, after talking to Rene in finance he was able to get me approved through Mercedes Benz Financial at a much lower rate, which allowed me to add additional warranties at a price that I could afford. I have had my car for two weeks and I am loving it so far. I have not experienced the service center yet, but I have an upcoming appointment for an issue with the display screen, so hopefully I will be able to come back and write a favorable review.

Staff was friendly. Services were done in a great timeframe

Decided to maintenance my vehicle at the dealer. Excellent customer service given and very informative. Above and beyond service by Dean at the Hunt Valley location.

I had a wonderful experience st Mercedes on Cockysville! Both John and the the young man who shuttled me were amazing and super efficient. Thank you ??

I brought my car in for an oil change. The service advisor was not very friendly. The break room did not have any refreshments. I requested a loaner car because of an important appointment. The advisor stated that loaners are only for service not oil changes. I asked if he could make a 1 time exception. He declined.

Took me 5 calls to make an appointment and I getting upset over the number of robo calls wanting me to buy warranty insurance

Tommy was my technician for the service performed. He has been working on my vehicles for years. He is always very thorough. I always trust my vehicle will be maintained properly with him involved.

Customer service is terrible. They do not honor their warranties and now won’t return phone calls.

Con artists who prey on struggling members of the community during an incredibly difficult financial time for many of us- just to make quotas and hit sales tiers. They took someone’s trade in and flipped it onto someone else without any inspection. These are wolves trying to dress up in luxury clothes. STAY AWAY

Excellent customer service very honest, up front and they take the time and effort to learn and get to know you. Everyone makes sure that your well taken care of I will definitely return for another vehicle purchase.

I'm very excited to have my car repaired by them. They was very friendly and walk through everything they were going to do. I found me a new home!!!!!!

Very disorganized - very, very disorganized - finance section not very well informed - left dealership upset rather than satisfied

The service is great and the staff is courteous!!!

Positive overall experience. Vehicle was in great condition/fairly priced.

I brought a Mercedes Benz all 320 roadster to be checked out for me possibly making a private purchase. our technician was wonderful and honest. the car hadn't been driven for 11 years. there were many issues unknown to the owner unfortunately I didn't purchase the car. I saved my money not buying it and repairing it. the owner now knows the state of the car.

I’ve been taking my S550 coupe to Mercedes of Hunt Valley for the past 3 years. Until now , I have had fairly good service. Well a few weeks ago, my “service engine light and oil light “ came on almost simultaneously. I took my car in the very next morning explaining that the indicator lights came on. John Hawkins, my service consultant, took my car back in a reasonable amount of time to be assessed by the service technicians. After about 30 minutes John came out to tell me that The lights were not on when the technicians assessed the car and that they did not find anything wrong with my car. I asked him if he was sure because both lights certainly came on and stayed on for over an hour during my travel until I reached my destination and the car was running very rough. I Verbalized that it felt as though an engine coil needed to be replaced as my car sounded and ran rough in the same manner the last time I was in for service to replace an engine coil . You see, this was not my first time at the rodeo for a similar assessment. John went on to say that the technician said not only could they not find anything wrong with my car but that they could not find any proof that the indicator lights had been signaled since the last time I brought my car in for service which was about two weeks prior. I will say that this was very concerning as I saw both of the lights on in addition to the car running rough. So, needless to say I left very dissatisfied and confused about why Mercedes’ certified service technicians could not tell me why the indicator lights came on and why their diagnostic equipment could not diagnose a problem or even tell that the lights did in fact signal a problem! Fast forward three days later. I AGAIN returned because my car displayed the SAME symptoms including the service indicator lights displaying ..... this time the problem was fixed (engine coil... just as I had thought). Before I left, I made an appt for my B service for later that week. I came back for the service at which time I was told that there was a crack in or near the oil crank (I can’t remember exactly the issue but there was a crack causing a unit oil leak... that explains why the oil light came on days earlier!). So, I returned the same day after work paid the bill , dropped off the loaner vehicle and left with my car. Now here comes more of my frustration and disappointment. The VERY next day my car’s service engine light came on again with the very same symptoms , running rough. I took my car back that morning telling John how disappointed I was in the service or the lack thereof, from Mercedes of Hunt Valley and that I will not pick up my car again until they thoroughly fixed it ! John listened to my feelings of frustration and disappointment and assured me that he would take care of the situation. My car remained there over the weekend . When I finally picked up my car again, John apologized for everything and then proceeded to tell me that I only had to pay for the price of the engine coil replaced but not for the service.. ( which was around $300). Although this was appreciated, this could never make up for the trust I once had in Mercedes of Hunt Valley’s service department. Had it not been for the gracious way John Hawkins assisted me, I would not return. When a consumer invests in a high end Vehicle, especially a Mercedes, excellent service is expected and should be received. To add insult to injury 40 cents was charged to my credit card for gas! I did refuel the prior to returning but I guess I was 40 cents short. I can’t say that these unfortunate events will cause me not to return to Mercedes of Hunt Valley or even recommend them to friends and family to purchase a vehicle, but I have somewhat lost faith in the service department. It is very different than it was three years ago.

Good overall. Second time around for the same problem. They handled it well

Great service and pleasant service representatives.

the dealership service was excellent and done when promised . John is great advisor

After having my 2016 GL 450 serviced four times for the same issue, zero willingness to take Accountability, and admission of a defect, I would not recommend Mercedes-Benz of Hunt Valley. This is my families fourth Mercedes-Benz and I have never been met with such unprofessional customer service. When asked for the contact information of the Regional Director, I was told by Eric Nicholson that I could not have their information. I asked him to clarify and he said "I've been very clear" and he reiterated that he was my only source of information and service. Due to this experience I would never recommend this service center. Luckily I was offered a more professional experience at a different service center and I will take the necessary steps to escalate this concern.

Professionalism and great customer service, willing to accommodate last minute requests.

Terrible customer service. I dropped off my car at 9am. I didn?t get it until 6:30pm. My car was not in the front as I was told. I was walking around looking for my car, until the shuttle guy helped me.

Poor service. Refuse to admit when they can't fix something and they will continue to waste your time and take your money. I will never work with them again.

I leased a 2019 E450 from this dealership and it has never been an easy time dealing with them. On 8-15-20 I had their road side service pick my car up because the top would not go up. They took it to Hunt Valley (repair), and on Monday they called me to tell me the convertible top had been repaired, and it had been due to a rear window malfunction. I had mentioned this rear window malfunction twice before this incident, when I had taken the car in for service. John, from their service department, then told me my car had been left out in the rain ALL weekend, due to them not being able to start it. I went and they showed me the car and I told them I did not want it back, they understood. This is a lease agreement. I tried to lease an SL 550 but they could not roll the old lease into a new lease due to insurance not finding an outcome yet for the car damage. I have talked to Mr. White, (Mercedes of Hunt Valley, manager) and Mr. Nicholson (Mercedes of Hunt Valley auto repair service manager), and it seems costumer service is not a priority at this location. They told me to have my insurance look into it so I did so with reluctance. They would not honor a claim due to the gross negligence in this matter from the leasing company and service department. Today, 09/28/20200, it is in the same posture, when I met with Mr. Nicholson last week he was obtuse and seemingly had no concern for my loss, and I do not believe he was honest to my insurance co. I have dealt with many places and situations in my 61 years, and this one will never get another dime from me. So I am paying for a car I cannot drive and cannot get closure for this horrific incident.

Mercedes Benz of Hunt Valley overcharged me for Pre Paid Service. We have had 17 MB - last 6 have been $970 - for 2 years Service - They charged me $1370 - I complained they said it went up -BS - I checked 2 other dealers - still $970 For 2 years on C 300-4 - Have trying to get refund to no avail. - They did send me a check for overcharging me on the lease sale -they “ made a mistake “. ($2781.00)

Excellent. I am along time customer and I believe the dealership and staff value building on customer relationships.

I had taken my car for a Battery replacement and a free Pit Stop service was carried out,I am sorry to say, it was poorly done, no fluid levels were checked or topped up as a result I realized a month later that the oil level was Near Zero which would have terrible since I was driving appx 450 miles the next day I had the fluids topped up elsewhere !

Leasing a new vehicle last December after I received an email telling me they wanted my old vehicle and would eat payments due - made a deal after some tough negotiations- and after they tried to put Old payments into the new lease - after I said I did not want that - they went back and forth until they came back with a new deal - I hesitated but eventually signed the deal - months later it still did not feel “right “. - so I did more investigating - I finally found the problem - inside the packet was he REAL sale price - $2781.00 more than the SALE PRICE STICKER - they finally sent me a check for the $2781.00. They sent an apology note” saying they made a “mistake”- This was 7 months later. - That equaled 5.5 months payment for old vehicle - Hmmmmmm “mistake “

Prompt, courteous, John Hawkins as always was very professional.

The most nicest group of people I have had the pleasure to do business with. Everyone was so nice! They made it very easy to purchase my first Mercedes❤️

Brought my C300 in for major B service. Got a loaner, returned the next day and everything was completed as expected.

Friendly, efficient service. All went well. I was please with customer care.

My service provider was thorough and friendly. He explained the different types of services being offered.

Meh. It?s hard to rate as it?s COVID time but nothing special. I had to drive a long way to get to the dealership, no one was particularly that friendly, no amenities like I would expect from a Mercedes dealership. They did fix unknown recalls. I did pay an obscene amount for a 50,000 miles service. My appointment was at 7:30 am. I wasn?t called until 3:30 to ask about other things they wanted to fix. At 5:30 I was called and told to pick it up the next morning because they weren?t done. Luckily since most of us are working from home, that was an option.

I went in for my annual service and was extremely pleased with Michael who was my contact rep at sign in...and out. Provided an experience unusually pleasant for a car dealership.

Dean Marino is very helpful and got the repair done quickly.

I bought my GLC 300 from hunt valley and had a horrible experience. When I got the flat hunt valley was the closest dealer so they towed it there. I called at 9:30 and no one knew the car was there. They said they would repair tire and call when ready. No one called. I called at 5 and the young lady that answer said oh yes it’s ready. Really? Could I have picked it up earlier?

Long delay in check out because of short staff Completed service when promised